About the job
Are you ready to make a difference?
At Cabify, we are dedicated to transforming cities into better places to live by enhancing mobility and connecting passengers with drivers at the touch of a button. While we envision a future where private cars are no longer necessary, we still have a significant journey ahead. Will you join us?
Mission of the Role
You will be a key member of our Global Customer Operations team, responsible for executing the company's value proposition for our platform users. Your primary focus will be to ensure that our customer-centric culture is effectively implemented and maintained through reliable processes and systems.
How Will You Help Us Achieve Our Mission?
- Collaborating in multicultural environments and building trust to engage in projects with stakeholders from various teams or multidisciplinary squads.
- Extracting and analyzing data to identify best practices and areas for improvement in customer journey initiatives and projects.
- Implementing enhancements that meet departmental objectives, positively impacting user experience and lifecycle.
- Supporting teams in achieving milestones for efficient and timely project execution.
- Developing high-quality deliverables at various project stages to showcase insights and replicable best practices for the future.
What We Are Looking For
- Degree in Engineering, Sciences, Business Administration, or a related field.
- 3-4 years of experience in Consulting, Operations, or related fields.
- Knowledge or previous experience managing transversal projects that drive efforts from other teams.
- Proactivity, assertiveness, and passion.
- Customer experience mindset.
- Results-oriented approach.
- Analytical and data-driven mindset with problem-solving experience.
- Excellent proficiency in Microsoft Excel or Google Sheets, Tableau.
- Intermediate to advanced English proficiency required.

