About the job
Join Patreon, a vibrant media and community platform that empowers over 300,000 creators by providing their most passionate fans with exclusive content and experiences. Our innovative offerings include paid and free memberships, community chats, live video interactions, and direct sales options for one-time purchases.
Our mission is clear: to support the creative class. We are proud to be leaders in this space, having generated over $10 billion for creators since our inception, with more than 100 million free memberships available to fans who are not yet ready to pay, and over 25 million paid memberships currently active on Patreon.
As we continue to enhance our platform and foster the best team in the creator economy, we are searching for a dedicated Customer Happiness Technical Specialist to join our mission.
This is a remote, full-time, salaried role available exclusively to individuals located in the United States. You will focus on the Memberful product while being an integral part of the Patreon team. To apply, please include a cover letter detailing your relevant experiences and how you plan to leverage them at Memberful. We highly value candidates who demonstrate exceptional writing skills and put in the effort to personalize their applications.
About Our Team
At Memberful, we pride ourselves on fostering a fun and rewarding environment filled with enthusiastic individuals who take initiative. Our self-managed team structure means you will set your own goals and see projects through from conception to completion.
Who We Are: Memberful is a small team of proactive individuals dedicated to crafting exceptional products and ensuring our customers' success. We value attention to detail, prioritize treating people with respect, and embrace continuous learning and experimentation. You don’t need to be an expert at everything, but a strong desire to learn and improve is essential. You won’t just report problems; you’ll provide actionable solutions.

