About the job
About NORY:
At NORY, we pride ourselves on being the leading STEM camp provider in New York City and Boston, inspiring over 4,000 children each year through engaging and hands-on learning experiences. Our mission is to cultivate young innovators, problem solvers, and compassionate leaders. To learn more about our mission and programs, visit us on:
Instagram:bit.ly/noryi
Summer Camp Video:bit.ly/noryvideo1
Job Overview:
As the Customer Happiness Manager, you will play a pivotal role in fostering relationships with our 9,000+ families who are dedicated to the future of education. Your primary focus will be on nurturing these relationships to enhance their parenting journey while simultaneously gathering valuable feedback to improve our programs. This entrepreneurial and proactive role offers a unique opportunity to make a significant impact on our community and our team.
Key Responsibilities:
Engage with customers through phone, email, and chat, providing exceptional support and building enduring relationships.
Manage customer-related administrative tasks including data entry, reporting, and assisting with programming and scheduling.
Foster a vibrant community among NORY families through creative initiatives beyond standard communications such as newsletters.
Support special projects including partnership development, family events, enrollment initiatives, and customer service process enhancements.
Recruit, train, and oversee a team member to delegate the responsibilities outlined above.
Qualifications:
Demonstrated empathy and problem-solving abilities with outstanding written and verbal communication skills.
Proficient in cultivating long-term relationships and proactive in refining processes for improvement.
Experience in customer service or community engagement is highly desirable.

