About the job
Our Mission
At Zocdoc, we believe healthcare should be accessible and efficient for every patient. Unfortunately, many patients face outdated insurance directories, long wait times, and unexpected bills, leading to an unsatisfactory experience. In other industries, such poor service wouldn't stand, yet healthcare often lacks the competitive pressure to improve. We aim to change that.
Our mission is to empower patients by providing them with a robust healthcare marketplace where they can easily find and schedule in-person or virtual care across all 50 states, over 200 specialties, and more than 12,000 insurance plans. By enabling patients to make informed choices, we can transform healthcare into a sector where quality improves and costs decrease.
As a leader in our field for 18 years, we're just getting started. If you are passionate about tackling significant challenges alongside a collaborative and driven team, we invite you to join us.
Your Impact on Our Mission:
As a Customer Experience Specialist at Zocdoc, you will embody our core values, striving to provide outstanding service to our provider accounts. Your success will be measured by your ability to upsell features and deliver customized solutions. You will play a crucial role in building authentic relationships, enhancing engagement, and ensuring healthcare providers can easily leverage the benefits of Zocdoc's platform through various communication channels including calls, emails, and chats.

