About the job
About the Role
As we expand, it is vital to uphold our outstanding service and operational efficiency. We are seeking a dedicated Operations & Customer Experience Coordinator to take full responsibility for our service delivery and logistical operations.
You will serve as the 'Quality Controller' of our customer experience. This role involves meticulous attention to detail, ensuring that every interaction—whether a straightforward email or a complex delivery challenge—aligns with our high brand standards. You will act as a liaison among our customers, logistics partners, and internal teams, alleviating the Head of Customer & Community from daily troubleshooting.
We are looking for someone who is detail-oriented and unafraid to communicate directly. You will not only resolve issues but also proactively audit our service channels, identify errors before they escalate, and ensure our delivery network operates as promised.
Key Responsibilities
1. Service Standards & Quality Control
- The Gatekeeper of Quality: You will ensure the accuracy, tone, and timeliness of our customer support, proactively reviewing ticket histories to guarantee an impeccable, brand-consistent experience for every customer.
- Micro-Management of Detail: You will identify errors instantly—be it a typo, a missed shipping update, or a lapse in empathy—and correct them to ensure uniformity across the board.
- The

