About the job
About Boldr
Boldr stands as the premier global B-Corp committed to providing exceptional client experiences while fostering opportunities for dignified and meaningful employment across communities worldwide.
Our diverse global team is united by a shared mission to connect individuals who embody our core values, driving impactful change.
Currently, we proudly employ over a thousand talented individuals in five countries, with ambitious plans to expand our workforce to over 5,000 by 2027.
Our Core Values
- Authenticity: We believe meaningful connections are rooted in authenticity.
- Curiosity: Our best work is achieved through a curious mindset.
- Dynamism: We thrive by embracing change and being dynamic.
- Operational Excellence: Our achievements stem from combining an ambitious vision with operational excellence.
- Empathy: At the foundation of successful partnerships lies empathy.
Your Role
As a Customer Advocate, you will play a crucial role in engaging with customers, addressing inquiries, and resolving complaints regarding our clients' products and services. You will collaborate with both internal and external teams to ensure exceptional customer service is delivered promptly and professionally.
Why We Want You
We seek passionate, impact-driven individuals eager to contribute to Boldr's growth and mission. We value team members who put forth their utmost effort, share their unique talents, and embody our core values: Curiosity, Dynamism, and Authenticity.
Your Responsibilities
- Engage with customers to provide accurate, valid, and complete information with empathy and professionalism.
- Deliver quick, warm, and brand-aligned communication through various channels, including emails, Instagram comments, DMs, and ads via platforms like Gorgias and Statusbrew.
- Collaborate daily with the customer experience and fulfillment teams.
- Identify the most efficient methods to address customer inquiries and resolve issues.
- Prioritize customer emails based on urgency and escalate as necessary.
- Be open to working weekends and selecting two days off during the week.
- Document, prioritize, track, and resolve customer issues efficiently.
- Ensure timely escalation of issues to meet internal and external expectations.
- Identify opportunities for process improvements and make recommendations.
- Deliver outstanding service to maximize customer satisfaction.
- Stay informed on product and service knowledge through collaboration with the external team.

