About the job
About Futu Holdings Limited
Futu Holdings Limited is a leading online brokerage firm headquartered in Shibuya, Tokyo. As a subsidiary of the publicly traded company on NASDAQ, we leverage advanced financial technology and innovative trading services to cater to the Japanese market.
Recognized as a top financial provider in Hong Kong, our parent company offers the 'FUTUBULL' trading app, which is utilized by approximately 40% of adults in the region. We have introduced the international version, 'moomoo', to provide unprecedented access to financial and investment information that was previously exclusive to professional investors.
Through our platform, we serve over 25 million users across seven countries, establishing ourselves as a game-changer in the investment landscape.
About the moomoo App
Developed in Silicon Valley by FUTU Group in 2018, the 'moomoo' app is designed for individual investors, featuring professional-grade analytical tools, real-time market data, financial insights, and advanced charting functionalities. It also includes community features for users to exchange information.
In October 2023, we launched customized services for the Japanese market, enabling 24/7 trading of U.S. stocks, with around 7,000 stock options available by April 2025, over 6,000 of which support round-the-clock trading.
In a survey by the Japan Marketing Research Organization for the fiscal year ending December 2024, moomoo ranked first among major online brokerage firms in four categories, including the number of U.S. stocks available and trading fee competitiveness.
Since the launch of our 24/7 trading service for U.S. stocks in 2023, our user base in Japan has rapidly expanded. We plan to enter the Japanese stock market and other asset classes in 2024 and further consolidate our market position by 2026.
As we experience rapid growth in both business and product dimensions, we are eager to strengthen our organization and expand our talent pool. We invite you to join us in creating the most attractive and innovative online securities platform.
Our Purpose: Make investing easier and not alone.
Our Vision: We aim to become an influential global financial services platform.
Our Values: Integrity, Efficiency, Service, Excellence.
Job Responsibilities:
As a member of the 'Account Opening Team', you will oversee all aspects of customer account management. Key responsibilities include reviewing account applications for individual and corporate clients, updating registration details, processing cancellations, and managing inheritance procedures. You will also collaborate with internal and external stakeholders to ensure smooth operations.
Upon mastering the tasks, you may take on a supervisory role, assisting with escalations from operators and providing guidance. Furthermore, you will engage in KPI analysis and propose improvements to enhance operational efficiency and contribute to overall productivity.
Main Duties:
- Account review for individual and corporate clients (JPKI public certification, eKYC, postal KYC)
- Background checks (CDD/EDD/JSDA checks/customer service)
- Manage customer accounts (information updates, cancellations, inheritance, NISA, e-TAX applications)
- Communicate with customers and external agencies via phone and email
- Oversee daily operations as a supervisor (monitor operators, manage quality and schedules, handle escalations)
- Plan and improve apps and customer management systems related to account management
- Involvement in system development projects, including planning, requirement definition, validation, and UAT
- Incident management (detection, root cause analysis, recovery, reporting)
- Design operations for various tasks, including creating and updating manuals
- Manage KPIs and propose improvement measures
- Coordinate with internal departments and headquarters on projects
Team Structure:
The Account Opening Team consists of six members, primarily individuals in their 30s and 40s, fostering a calm and collaborative atmosphere.
Why Join the Account Opening Team:
Our app is rapidly gaining traction in Japan, and the 'account opening' function is critical to the company's growth. This role is not merely administrative; it requires a professional approach to achieving KPIs through teamwork and continuous improvement. You will have the opportunity to engage in various areas related to account management and contribute significantly to enhancing customer experience and operational processes.
In this growth phase, you will have ample opportunities to participate in the creation and upgrade of services, applications, and operational systems. This is a rewarding position where you can create value and contribute to both customers and the company.