About the job
Join AVADirect Custom Computers, a prominent player in the custom computer industry, as a Computer Sales Representative. This role is ideal for individuals with a deep understanding of computer hardware and a passion for technology. Based in Twinsburg, Ohio, this specialized sales position involves engaging with clients to provide exceptional service and support, ensuring their needs are met while promoting our product offerings. You will have the chance to collaborate with various departments to fulfill client expectations and deliver expert advice on their purchases. This position offers unlimited earning potential through a commission structure that rewards your performance, allowing you to turn your lifelong hobby into a successful career.
This role is hybrid, requiring some in-office work.
Responsibilities:
- Thoroughly inspect and process customer transactions, including orders and upgrades.
- Communicate pricing, credit options, and terms based on customer profiles.
- Guide customers on product availability, compatibility, and pricing updates.
- Solicit customer feedback regarding our policies, website, and product offerings.
- Proactively suggest products to enhance customer satisfaction and profitability.
- Educate customers about product terminology, features, and benefits.
- Provide timely updates on customer requests.
- Handle incoming communications via phone, chat, and email while ensuring high customer satisfaction.
- Follow up with customers post-sale to ensure satisfaction and resolve complaints.
- Act as the primary contact for technical and sales inquiries.
- Support the sales team with technical expertise on PC-related requests.
- Stay informed on industry trends, technologies, and components.

