About the job
Join Mercier Consultancy as a Croatian Speaking Customer Service Representative in our esteemed Client's Streaming Services division located in beautiful Greece. In this dynamic position, you will provide top-tier assistance to our Croatian-speaking clientele, addressing their inquiries related to our diverse streaming platforms and content offerings.
Your expertise in the Croatian language will be vital for resolving customer inquiries about subscriptions, troubleshooting technical challenges, and empowering users to fully enjoy their streaming experiences. By delivering exceptional service, you will significantly contribute to customer satisfaction and loyalty within the competitive streaming industry.
Key Responsibilities
- Deliver exceptional customer service in Croatian via phone, email, and chat concerning streaming services.
- Assist customers with account creation, subscription management, content inquiries, and billing-related questions.
- Troubleshoot technical issues and guide customers towards effective problem resolution.
- Accurately document customer interactions in our CRM system.
- Collaborate with technical teams to efficiently resolve complex customer issues.
- Collect customer feedback to continuously improve our services and content offerings.
- Stay updated on new content releases and features available on the streaming platform.

