About the job
Join Talworx's Client Operations, an innovative IT services organization dedicated to transforming digital outcomes for our customers. Our collaborative teams turn insights into breakthroughs, tackling IT complexities in a fast-paced, hybrid world. By deploying the right technologies, we respond swiftly to market opportunities. Be part of our journey to redefine your future.
Role Overview:
As a Commvault Backup Engineer L2, you will play a pivotal role in our 24/7 IT backup operations. Your responsibilities include ensuring seamless backup processes, collaborating with customer and internal teams to troubleshoot and resolve issues, and maintaining managed Commvault operations to restore systems to operational status when required.
Key Responsibilities:
- Lead communication between technical teams and customers to meet their needs and enhance satisfaction.
- Maintain and support complex Backup Solutions including Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN, and Library components.
- Diagnose and resolve daily backup failures, striving for a near 100% success rate.
- Deliver regular status and progress reports on backup environment activities.
- Implement best practices for backup solutions and ensure adequate storage capacity.
- Create and update documentation related to backup procedures, solutions, licensing, and project artifacts.
- Perform configuration changes as required and manage software upgrades across different versions.

