About the job
At AstroLabs, we excel in enabling high-growth companies to successfully enter the Saudi and UAE markets. Our extensive range of growth services includes business setup, co-working spaces, and recruitment, in collaboration with government entities and prominent private sector partners to enhance key regional sectors. As industry leaders, we've facilitated the expansion of over 850 companies to the UAE and 600+ to KSA, driving the digital transformation of various industries. Join us on this exciting journey!
Our vibrant office in Riyadh is the heart of our organization, housing half of our dedicated workforce. By joining our Community team, you will become part of a global network that enriches our culture with diverse perspectives and experiences.
Our company culture is characterized by being ambitious, collaborative, outcome-oriented, and driven by curiosity.
Your Role
As a Community Operations Coordinator, you will be the first point of contact for AstroLabs members and visitors at the main reception. Your responsibilities will include delivering courteous and informative customer service, resolving member inquiries, identifying potential leads from calls, walk-ins, and referrals, and connecting them to the sales team and relevant business units. You will ensure the workspace is functional and impeccably presented while coordinating with partners, service providers, members, and AstroLabs team members by providing essential administrative and operational support.
We seek a true “people person” with outstanding communication, customer service, and organizational skills, who can build strong relationships within our community. Our motto is “Make it Happen,” and we unite individuals who embody this proactive mindset.
Responsibilities:
- Manage the effective operation of the front of house, including daily space operations.
- Run the front desk, ensuring all members, prospective members, and guests are greeted warmly and professionally.
- Assist members and visitors with inquiries via phone, email, online chat, and walk-ins, as well as handling deliveries, appointments, and requests.
- Provide members with all necessary tools for a seamless experience.
- Respond to and follow up on inquiries about AstroLabs, making appropriate escalations and connections within our teams.
- Capture leads from various sources and record them accurately.
Operations:
- Handle supply purchases and deliveries for AstroLabs, including all consumables (pantry supplies, office supplies, etc.).
- Coordinate with service providers to ensure smooth operations.