About the job
Develop and nurture robust relationships with clients by deeply understanding their individual needs, objectives, and business challenges.
Proactively resolve client issues while continuously seeking avenues to enhance satisfaction and cultivate enduring partnerships.
Anticipate client requirements and pinpoint growth opportunities within small to medium-sized accounts to generate additional value.
Analyze reports and dashboards from the client's viewpoint, promptly addressing concerns with internal teams.
Exhibit exceptional organizational and time-management skills to handle multiple client accounts, ensuring timely delivery and updates.
Collaborate effectively with internal teams (MPO, Growth, Planning) to keep projects aligned with client expectations and on schedule.
Communicate effectively in both verbal and written formats, delivering insightful campaign performance updates compellingly.
Present data and insights in a way that effectively highlights results and actionable recommendations for clients.
Demonstrate a strong understanding of major digital advertising platforms (e.g., DV360, META, Google Ads) and tools utilized at aidigital.
Adapt swiftly to new tools and platforms, possessing a high-level understanding of campaign setups, optimizations, and reporting to facilitate cross-team collaboration.
Identify and address issues and challenges in campaigns proactively, working with internal teams to implement effective solutions.
Maintain flexibility in adapting to evolving client requests and market trends while managing client expectations with resilience.
Stay current on digital advertising trends, platforms, and best practices, demonstrating a passion for continuous learning and industry innovation.