About the job
Join Our Innovative Team at 9amHealth
Setting a New Benchmark in Cardiometabolic Care
At 9amHealth, we are pioneering a transformative approach to cardiometabolic health. Our unique, comprehensive strategy aims to prevent and manage conditions such as obesity, diabetes, hypertension, and high cholesterol while supporting weight management. We provide tailored care plans, prescription medications, and expert advice to empower our members to live healthier lives.
Based in San Diego, California, 9amHealth is supported by a dedicated team that previously developed mySugr, a leading diabetes management app acquired by Roche in 2017. With backing from prominent investors including 7Wire Ventures, Human Capital, and others, we have secured a total funding of $25 million. Our mission is to foster a more connected and effective approach to cardiometabolic health.
Position Overview
This contract position is for a duration of 3 months, with potential for extension based on performance and business needs.
As a Care Coordinator, you will be integral to our Care Team, providing vital support to our members through various communication channels including phone, text, email, and messaging. You will work closely with clinical specialists to ensure a seamless healthcare journey for our members. As the primary point of contact, you'll address inquiries related to enrollment and care paths, directing members to the appropriate resources with empathy and efficiency. Our team values open dialogue and actively seeks feedback to enhance our members' experiences.
This role emphasizes maximizing coverage to deliver an unparalleled, personalized member experience that transcends traditional healthcare settings. Prioritizing responsiveness, your duties will be arranged in the following order:
Inbound phone calls, including those from our partnership teams
Inbound in-app messages and text messages
Inbound emails
Other responsibilities as outlined in the daily schedule
Available Shifts
Monday - Friday:
6:00 AM - 2:30 PM PST
8:00 AM - 4:30 PM PST

