Founded in 2014 by David Barnett, a former philosophy professor, PopSockets is a dynamic global digital-lifestyle brand dedicated to creating innovative and expressive products that enrich people's digital experiences. With nearly 300 million iconic phone grips sold across 75 countries, our product ecosystem is continuously expanding to include phone cases, wallets, mounts, batteries, and chargers.
Our mission focuses on enhancing mobile functionality, fostering self-expression, and nurturing genuine human connections. We envision an Eternal Positivity Machine that ignites joy, creativity, and meaningful relationships. We bring this vision to fruition by adhering to the highest standards in materials, packaging, logistics, and design while maintaining ethical, responsible, and transparent supply chain and labor practices.
In 2021, Fast Company recognized PopSockets as one of the World's Most Innovative Companies.
About the Role
As a Business Systems Analyst, you will play a pivotal role in streamlining operations across various retail and e-commerce channels, a customized Order Management System (OMS), localized Enterprise Resource Planning (ERP) systems, and global third-party logistics partners in both North America and Asia. This position is essential for ensuring the integrity and reliability of our order flow and system integrations.
Your focus will be on enhancing the end-to-end order lifecycle, guaranteeing integration reliability, and delivering disciplined requirements. As we stride towards renewed growth, it is vital that our systems scale in a clean and predictable manner.
This hands-on role requires active involvement in system management—this is not merely a coordination-focused position.
Key Responsibilities:
Order Lifecycle & Integration Health
· Support and enhance order flow across sales channels, custom OMS, ERP, and third-party logistics systems.
· Identify and mitigate integration failures between OMS and fulfillment partners.
· Refine order routing logic accuracy and data consistency.
· Enhance visibility into fulfillment status discrepancies.
· Assist with light configuration updates within the Microsoft Dynamics environment.
Requirements & Systems Delivery
· Convert business needs into structured system requirements and technical specifications.
· Manage and author user stories in Jira, ensuring clear acceptance criteria and traceability.