About the job
As a Business Manager at NCS, you will be instrumental in advancing the effectiveness of our Global Services Organization (GSO). Your focus will be on optimizing operational workflows and facilitating key business initiatives. Reporting directly to the GSO Head of Planning and Operations, you will work to eliminate inefficiencies, streamline processes, and oversee GSO-related programs to support our leadership team in scaling operations globally.
Key Responsibilities:
- Enhancing Operational Efficiency: Collaborate with GSO teams to manage daily operations, foster decision-making, and ensure cross-departmental coordination.
- Prepare for sales cadence reviews, track action items for completeness, and facilitate business review meetings with GSO teams along with Finance and Group Resourcing.
- Business Strategy Execution: Support the conversion of GSO Business Strategy into actionable plans, monitoring KPIs and financial metrics to assess performance and identify opportunities for improvement.
- Act as a liaison among internal and external stakeholders such as Alliance Partners, HR, IT, Marketing, and Compliance to enhance communication and execution.
- Management Reporting: Ensure GSO dashboard readiness, KPIs, and reporting packs are available for GSO leads, partnering with cross-functional managers to drive performance and accountability across teams.
- Training & Knowledge Management: Coordinate training sessions and knowledge management programs within the GSO, collaborating with Learning & Knowledge and department administrators.
- Repository Management: Maintain GSO-specific repositories like client data and SharePoint sites, ensuring they are current and accessible.
- Transformation Initiatives: Assist GSO leadership in promoting and implementing transformation programs.
- Risk Management: Collaborate with stakeholders to identify risks and develop actionable plans for resolution.

