About the job
Joining Erste Group means believing in the future; in the wonderful people who shape it every day together, and in the diverse career opportunities that arise from it. #believeinyourself
The Erste Operations team plays a crucial role in providing essential services for financial service providers, ensuring an efficient and satisfying banking experience. We are a team of 320 colleagues located at the Erste Campus in Vienna.
Become part of our team and help shape the digital future with us!
If you're passionate about technology, digitally savvy, and eager to make Erste Operations smarter, you are in the right place!
We are an ambitious team aiming to achieve great things together. With us, you will tackle exciting challenges in the fields of Operations, Process Automation, AI, and Digital Transformation.
Our goal: To make things and processes simpler, more efficient, and more modern – always leveraging our existing technologies.
What awaits you?
Optimizing existing business processes in collaboration with departments and our developers – from requirements gathering, effort estimation, and solution design to prototyping, testing, and rollout.
Identifying and implementing AI and automation use cases within the banking environment.
Documenting digital requirements in the form of Epics and User Stories in JIRA, along with documentation in Confluence.
Creating process models and technical specifications.
Ensuring quality through test planning, test execution, and acceptance support.
Conducting independent cost/benefit/risk assessments for new requirements.

