About the job
Join the Toss CX Busan Operations Center!
- Toss CX aims to enhance operational efficiency and service quality to strengthen overall business execution.
- Initially, the focus will be on stabilizing the center with non-consultation operational tasks, with plans to expand into various flexible roles.
- The Busan Center Leader will oversee stable operations and facility management while playing a key role in the future expansion of operational scope.
Your Responsibilities:
- Manage the overall operations of the Busan facility (staffing, operations, performance) while ensuring KPI stability.
- Lead the operational cycle from recruitment to placement, onboarding, and performance management for various projects.
- Establish operational standards to stabilize the quality and productivity of both consultation and non-consultation operations.
- Quickly identify operational issues on-site and proactively address risks.
- Collaborate with various stakeholders including headquarters, affiliates, and external organizations to drive external communications.
- Execute improvement measures based on necessary operational insights (HR, recruitment, training, policies) from an operational perspective.
Who We Are Looking For:
- Must be able to commute to the Busan Haeundae office.
- Experience in facility operations or managing dispatch/contract services is essential for leading on-site operations.
- Ability to communicate effectively and negotiate with various stakeholders (headquarters, field, external).
- Experience managing center KPIs based on staffing, organizational operations, and performance management is preferred.
- Experience in a leadership role within a Customer Service/Customer Experience organization or an IT-based operational team is a plus.
- Experience with collaboration tools such as Slack and Notion is an advantage.
Resume Recommendations:
- Detail the size of the organizations you have operated, the domains you were responsible for, and your scopes of responsibility.
- Focus your resume on roles you have led regarding staffing operations (recruitment, placement, performance management) and KPI management.
- Include measurable achievements related to operational stabilization, productivity improvement, and quality enhancement.
- If you have experience in headquarters/external communications, please provide examples of how you addressed specific issues.
The Journey to Joining Toss CX:
- Application Submission → Job Interview → Cultural Fit Interview → Reference Check → Compensation Negotiation and Start Date Coordination → Final Offer and Onboarding
A Note About Your Future Colleagues:
- "The Toss CX Busan Center aims to serve as a hub for business expansion by collaborating with the best colleagues in the CX team, striving for efficiency and service quality improvement. If you want to grow together with us based on responsibility and authenticity, apply to Toss CX now!"

