About the job
Join Our Mission at Sprinter Health
At Sprinter Health, we are committed to revolutionizing healthcare access by transforming the patient experience. Our innovative approach delivers healthcare services directly to patients' homes, leveraging cutting-edge technology to ensure scalability and efficiency.
Our dynamic team consists of visionary leaders dedicated to enhancing healthcare accessibility, reducing costs, and improving patient outcomes. We are supported by leading venture capital firms and guided by a distinguished medical advisory board, including seasoned professionals from Google, Facebook, LabCorp, and Disney.
Your Role as a Patient Engagement Specialist I
In this pivotal role, you will be integral to our growth as we establish new partnerships within the healthcare landscape. As a Bilingual Patient Engagement Specialist, you will often be the first point of contact for our patients, using your communication skills to assist them throughout their care journey.
Your Daily Responsibilities
- Initiate your day by reviewing and addressing inbound requests from outreach campaigns.
- Employ advanced prospecting techniques to engage patients in a personalized manner throughout the day.
- Utilize an auto-dialer tool to make 150-200 outbound calls daily, connecting with approximately 80-100 patients and scheduling over 19 appointments each day.
- Utilize your strong communication abilities to build rapport and trust with prospective patients and their caregivers, encouraging them to schedule their appointments.
- Educate patients on the importance of their scheduled services and the advantages of receiving care at home with Sprinter Health.
- Develop a comprehensive understanding of our partners' care models to effectively address any questions patients may have.
- Collaborate with colleagues and healthcare professionals to ensure a seamless patient experience.
- Escalate any inquiries or concerns to relevant teams as needed.

