About the job
Are you seeking a flexible part-time evening role?
If you are fluent in both English and Spanish, possess management experience, and demonstrate strong communication skills, consider joining us at City Wide Facility Solutions!
City Wide Facility Solutions is a premier sales and management company in the building maintenance sector, dedicated to providing comprehensive solutions to our clients' facility challenges. We offer competitive compensation within a dynamic and collaborative work environment.
Position Overview: As the Night Manager at City Wide Facility Solutions, you will play a pivotal role in ensuring the quality of our cleaning operations during the night shift. This position involves managing relationships with Independent Contractors (IC), ensuring compliance with contracts, and upholding superior service standards that exceed client expectations. Unlike traditional office roles, you'll be actively engaged in the field, visiting client properties to ensure they receive exceptional service.
Key Responsibilities:
- Evaluate and optimize cleaning operations based on client feedback and contractual requirements.
- Build and maintain strong relationships with Independent Contractors to promote teamwork and adherence to City Wide’s standards.
- Conduct regular inspections of facilities to ensure compliance with operational protocols and client specifications.
- Facilitate effective communication between field teams and management, addressing daily operations and urgent issues as they arise.
- Promptly and effectively address customer concerns and complaints to ensure high levels of client satisfaction.
- Oversee the implementation of City Wide’s policies regarding new client onboarding and complaint resolutions.
- Prepare and present nightly reports summarizing daily activities, observations, and issues requiring attention.
Perform additional duties as necessary to support facility operations and the management team.

