About the job
Join Our Team!
At Ria Money Transfer, a proud member of Euronet Worldwide, Inc. (NASDAQ: EEFT), we specialize in innovative financial solutions. We provide fast, secure, and affordable international money transfers to millions of customers worldwide. Our services extend to currency exchange, mobile top-ups, bill payments, and check cashing, ensuring a seamless omnichannel experience. With over 600,000 locations across almost 200 countries and territories, we are committed to opening new opportunities for a better everyday life.
We believe in creating a world where individuals can build the lives they dream of, regardless of their background. Every customer, family, and community matter to us.
About the Role
As a Bilingual Customer Service Representative, you will play a crucial role in delivering exceptional service to our Polish-speaking clients. Your responsibilities will include addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities:
- Responding to incoming calls and emails from Polish-speaking customers regarding their transactions, needs, or concerns.
- Actively listening to customers, demonstrating empathy for their issues, and providing effective solutions in Polish.
- Building and maintaining strong relationships with Polish-speaking clients and colleagues based on trust and reliability.
- Utilizing company software and tools effectively to assist customers while maintaining accurate documentation.
- Meeting performance metrics and departmental goals while consistently delivering outstanding customer service.
- Recommending appropriate products or services to Polish-speaking clients based on their needs.

