About the job
About Exoticca
Exoticca is a trailblazing online travel agency that has transformed the way long-distance dream trips are conceived, produced, and sold. Central to Exoticca's mission is our dedication to "creating life milestones." We strive to offer exceptional value trips, uncover unique destinations, design extraordinary travel experiences, and uphold a genuine commitment to the well-being of our customers and the planet.
Our vibrant, multicultural team is experiencing rapid international growth, and we are on the lookout for dynamic partners to help us shape the most innovative travel company of our time.
Your Role
We are seeking a B2B Travel Advisor Support Specialist to assist our travel partners. In this pivotal role, you will:
- Provide support to travel advisors throughout the booking process
- Offer product advice and address inquiries
- Guide travel advisors in independently navigating our platform
- Assist with market-specific questions and requirements
- Follow up on quotes to enhance conversion rates
- Contribute to B2B revenue growth when opportunities arise
This role merges customer support with a commercial focus, making it perfect for someone who enjoys aiding partners while being driven by results. You will collaborate closely with partners across the North American markets, gaining insight into international sales dynamics and acquiring valuable B2B experience.
Key Responsibilities
- Assist travel advisors with questions regarding itineraries, pricing, availability, and policies.
- Prepare and follow up on quotes to facilitate their conversion into bookings.
- Identify upselling and cross-selling opportunities as they arise.
- Manage booking-related issues and coordinate with internal teams as necessary.
- Maintain accurate records in CRM and internal systems.
- Stay updated with product changes and promotions.
- Work in collaboration with Sales, Operations, and Customer Experience teams.
Qualifications
- Fluent in French and English (required). Proficiency in Spanish is an advantage.
- Prior experience in customer service, sales support, or the travel industry.
- Comfortable communicating with international partners via calls and email.
- Highly organized and detail-oriented.
- Commercially minded with a proactive approach.
- Experience with CRM systems is advantageous.
- Knowledge of GDS (Amadeus) is a plus, but not mandatory.
- A passion for travel is essential.
- Available for rotating shifts from Monday to Sunday, starting between 09:00 and 18:00.
Education:
- A Bachelor’s degree in hospitality, travel, tourism, or a related field is preferred but not mandatory.

