About the job
Job Title:
Automotive Service Advisor / Writer
Location:
8555 Sancus Blvd, Columbus, OH 43240
Job Overview:
Join Christian Brothers Automotive as an enthusiastic Automotive Service Advisor / Writer and become the trusted point of contact for our customers seeking vehicle assistance. In this pivotal role, you will be instrumental in fostering strong relationships with customers during their vehicle service experiences.
As a Service Advisor, your key responsibilities will include guiding customers through the entire repair process, maintaining clear communication regarding the status of their vehicles, and ensuring complete satisfaction before they leave our facility.
Key Responsibilities:
- Provide customer shuttle services using CBA branded vehicles when needed.
- Warmly welcome each customer with hospitality and respect.
- Present clear and effective solutions for vehicle repairs that customers can easily comprehend.
- Efficiently manage the store’s workflow to optimize service delivery.
- Promote our services honestly while ensuring customer trust.
- Maintain a positive, team-oriented atmosphere at all times.
- Communicate professionally with customers over the phone.
- Build lasting relationships among the store, yourself, and guests.
- Coordinate and participate in customer service activities.
- Ensure all repairs meet the highest specifications.
- Collaborate with team members to provide exceptional service.
- Familiarity with Tekmetric is a plus.
- Perform other duties as assigned.

