About the job
Who We Are
At Second Nature, we are on a mission to tackle the global obesity epidemic, which costs the UK alone £9 billion annually in healthcare for preventable diseases like type 2 diabetes—accounting for 10% of the NHS budget. Unlike traditional approaches that rely on calorie counting, we leverage the power of behavioral science to devise sustainable solutions.
Over the past eight years, we have partnered with the NHS to combat chronic diseases, received numerous accolades within the industry, and earned recognition as the 12th fastest-growing company in the UK according to Deloitte's Fast 50.
With consistently positive feedback from our customers, as showcased on our Trustpilot page, we are excited to invite a dedicated Associate Account Manager to our team, helping us scale our innovative product to millions and deliver exceptional outcomes.
The Role
As a vital part of our NHS & Partnerships team, you will play a significant role in accelerating our growth by nurturing relationships with NHS and partner organizations. Your efforts will enhance our reputation as a trusted collaborator, showcasing our outstanding outcomes while addressing the unique needs of clinicians and commissioners. Your goal will be to ensure that Second Nature's services are accessible to everyone across the UK.
Key Responsibilities
- Proactively manage and strengthen partnerships by swiftly addressing queries and fostering long-term trust with key stakeholders.
- Serve as the main point of contact for external stakeholders, effectively communicating customer needs, ensuring accountability across relevant teams, and relaying information back to customers.
- Analyze, optimize, and report on partnership performance, preparing comprehensive monthly outcome reports, tracking contract KPIs, and exceeding targets. You will present performance insights at meetings and training sessions.
- Identify and resolve bottlenecks in referral pathways while collaborating with our product team to enhance the member journey.
- Create and design materials that demonstrate program outcomes and effectiveness, utilizing them to educate stakeholders and promote advocacy.
- Support the integration of local pathways with primary care and specialist services across various NHS programs, working closely with clinical teams to manage service infrastructure variations and signposting.

