About the job
As an Assistant Store Manager at KIKO Milano, you will embody our brand ethos as a KIKO Ambassador. You will partner with the Store Manager to enhance customer experience, boost sales, and achieve key business objectives in line with our brand strategy. Your leadership and coaching skills will be essential in guiding the team and ensuring operational excellence.
We take pride in fostering a culture grounded in Integrity, Respect, Accountability, and Teamwork.
KEY RESPONSIBILITIES
TEAM LEADERSHIP
Provide coaching and support to your team to exceed customer service expectations and achieve business goals.
Assist in recruiting, onboarding, and training team members to promote an exceptional customer experience.
Help manage store planning and scheduling to align with business needs.
Educate the team on product knowledge, makeup application techniques, and effective selling strategies to enhance KIKO’s customer engagement.
CUSTOMER EXPERIENCE & BUSINESS PERFORMANCE
Continuously monitor business KPIs, implementing action plans in collaboration with the Store Manager.
Achieve defined business objectives related to customer experience, sales, and operational expenditure.
Identify and prioritize the key actions for the store that will significantly impact business goals.
Complete all required BeKIKO training modules and assessments.
Regularly analyze KPIs such as LFL progression, Conversion Rate, Average Ticket, and Stock-loss.
POLICY & PROCEDURE ADHERENCE
Ensure compliance with KIKO standards and procedures across all store operations.
Oversee adherence to store procedures as outlined in the KIKO STORE BOOK.
Facilitate the execution of the promotional calendar in the store.
Ensure operational procedures are followed, maintaining compliance throughout the store.
Regularly review procedures and swiftly address any issues with the Store Manager to ensure alignment with corporate policies.

