About the job
Join Our Innovative Team at Joivy
As Europe's pioneering residential platform, Joivy offers a diverse array of living options, including coliving, vacation rentals, student housing, and multifamily solutions. We are dedicated to empowering property owners and investors through comprehensive services that enhance their real estate portfolios, covering property management, asset management, and strategic marketing.
With a vibrant team of 400 employees from over 30 countries and operations in 50 locations across 5 countries (Italy, Spain, France, Portugal, and the UK), Joivy is committed to revolutionizing the European residential landscape. Our brands include DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open, alongside specialized units like Joivy Renew, focusing on home renovations, and Joivy Invest, dedicated to real estate investments.
Your Role:
As part of the Landlord Account Management team, your primary goal will be to maintain and enhance relationships with our property owners. You will act as a central point of contact between landlords and our internal teams, ensuring the optimal management of their real estate assets. Your responsibilities will involve managing a portfolio of property owners while overseeing the technical and operational aspects of coliving apartments.
Your Key Responsibilities:
Technical Management & Maintenance
Oversee technical issues related to apartments (routine maintenance, claims, major renovations).
Coordinate interventions with internal teams, service providers, and external partners.
Ensure timely follow-up on projects and restore assets promptly to minimize vacancy rates.
Client Relations & Account Management
Manage and retain a portfolio of landlords, serving as their primary contact.
Guarantee smooth, transparent, and regular communication with property owners regarding their assets.
Handle administrative and operational aspects of management mandates.
Performance & Quality of the Portfolio
Maintain service quality and adherence to Joivy standards in properties.
Track portfolio performance and suggest improvements to optimize asset profitability.
Contribute to overall landlord satisfaction to strengthen our partnerships.

