About the job
Join our vibrant hospitality team as an Assistant Manager of Reservations in Visakhapatnam, India. This pivotal role requires a detail-oriented and customer-centric individual to oversee our reservations operations, ensuring an outstanding experience for our guests. You will collaborate with various departments to enhance our revenue performance and guarantee smooth booking processes that propel our business forward.
- Manage daily reservations operations, ensuring precise handling of bookings, amendments, and cancellations across all platforms.
- Continuously monitor room availability, rates, and inventory in real-time across all distribution channels.
- Correctly apply rate codes, packages, and promotions while adhering to pricing strategy compliance.
- Work closely with the Front Office, Sales, Revenue Management, and Housekeeping teams to ensure operational efficiency.
- Handle complex reservations, VIP bookings, and group allocations with professionalism and meticulous attention to detail.
- Assist in training, coaching, and motivating reservation staff to uphold high performance standards.
- Ensure staff compliance with standard operating procedures and prepare duty rosters to support effective manpower planning.
- Act as the department head in the absence of the Reservations Manager.
- Support revenue optimization initiatives by upselling rooms and services to guests.
- Track pick-up reports, forecasts, and booking trends to inform strategic decisions.
- Analyze reservation data and generate comprehensive reports for management review.
- Address guest queries, complaints, and special requests with empathy and professionalism.
- Maintain accurate guest profiles and ensure data integrity within reservation systems.
- Prepare daily, weekly, and monthly reservation reports with insightful analysis.
- Ensure compliance with audit, payment, and cancellation policies.
- Organize departmental records, logs, and documentation efficiently.

