About the job
Join a dynamic team at a forward-thinking healthcare organization that fosters a positive and supportive work environment. This role as an Appointment Setter and Booking Coordinator is ideal for those who thrive in collaboration and are driven by key performance indicators (KPIs) without the pressure of a toxic atmosphere. Our management is approachable, ensuring you feel valued and understood.
Company Overview:
Established in 2022, our Australian client specializes in in-home healthcare, facilitating appointments with healthcare professionals to enhance patient well-being and condition management.
Role Summary:
We are seeking a proactive and detail-oriented Reception & Booking Coordinator to efficiently schedule in-home appointments for patients. This position demands excellent phone communication skills and swift administrative capabilities, including utilizing Google Maps to optimize travel routes and minimize appointment gaps.
Core Responsibilities:
- Handle inbound and outbound calls, as well as SMS, to arrange in-home appointments with patients.
- Strategically plan appointments based on geographical location, using Google Maps for efficient travel routes.
- Address rescheduling, cancellations, and no-shows in a timely and professional manner.
- Maintain accurate and up-to-date patient and appointment records, ensuring clear documentation of all activities.
- Collaborate with the internal team to ensure a smooth daily schedule for pharmacists.
- Assist the team by taking on additional shifts or responsibilities during staff absences.
- Participate in regular team meetings with the Reception Manager.
- Work closely with the Pharmacist, Data Entry, and Sales Team as necessary.
KPI Metrics:
- Volume of Inbound Calls
- Volume of Outbound Calls
- Number of Booked Appointments
- Number of Cancelled Appointments