About the job

Join M-KOPA as our pioneering AIOps Lead! In this exciting role, you will spearhead a newly formed team dedicated to the design, implementation, and scaling of automations and AI agents across our organization. With a robust technological foundation already in place, we seek a visionary leader to propel our AIOps initiatives to new heights.

Your Impact
The automations and AI agents you develop will enhance the productivity of over 2,300 employees across our global operations. With a mission to provide access to over $2 billion in credit for more than 7 million customers, your contributions will play a pivotal role in scaling our transformative efforts across the continent of Africa .

Why This Opportunity Matters
Mission-Driven Technology: Every automation you create will empower our teams to deliver financial inclusion for Africa's everyday earners.
Global Recognition: Be part of a company recognized by TIME 100 as one of the world’s most influential organizations and by the Financial Times as Africa’s fastest-growing company for four consecutive years (2022–2025).
Scaling Challenges: With over 2,500 employees across several countries, you will address the need for intelligent tooling that can effectively scale operations beyond constant hiring.
Environmental Commitment: Join us as a carbon-negative company that has successfully displaced over 2 million tonnes of emissions.
Your Role
As the AIOps Lead at M-KOPA, you will take full ownership of the team from day one. You will be responsible for the delivery and growth of the function while demonstrating its value. Your team will build automations and AI agents for internal use and act as consultants to help integrate AI into customer-facing products. Join us in leveraging cutting-edge AI technology to foster digital and financial inclusion across Africa.

