About the job
Lucidya stands at the forefront of AI innovation in the region, developing intelligent solutions that enhance the customer experience. As we venture into a new AI-driven business line, we are on the lookout for a forward-thinking AI Team Lead / AI Technical Manager to lead the creation of our flagship product: a fully scalable AI Agent platform designed from scratch.
This is an exceptional opportunity for a creator who excels in ambiguous environments, cherishes the challenge of building from the ground up, and is eager to develop impactful solutions that will redefine AI-powered customer service across the Middle East.
Role Overview
In the capacity of AI Team Lead / AI Technical Manager, you will be responsible for steering the vision, architecture, and execution of our AI Agent initiatives while providing mentorship to a skilled team of engineers.
Your contributions will be crucial in establishing a completely new business line, collaborating closely with senior leadership, including the CEO, CTO, and General Manager, to transform innovative ideas into scalable, revenue-generating AI solutions.
If you thrive in an environment that demands innovation, clarity in chaos, and the ability to convert concepts into high-impact products, this role is tailored for you.
What You’ll Do
Own the Vision & Delivery
- Lead the design, development, and deployment of a groundbreaking AI Agent platform, focusing on customer service applications.
- Create a product capable of scaling to numerous enterprise clients, aiming for ambitious growth metrics (targeting approximately $1M ARR by year-end).
- Oversee multiple client projects simultaneously, ensuring successful delivery.
- Manage and enhance the AI infrastructure for optimal scalability and performance.
Lead & Grow a High-Performing AI Team
- Guide and mentor a team of AI/ML engineers (initially starting with 3, with plans for growth).
- Establish effective practices, structure workflows, and eliminate obstacles to maintain high momentum.
- Assist in the development and maintenance of reusable AI services to accelerate high-quality development.
Drive Strategy & Stakeholder Alignment
- Collaborate directly with the General Manager of the business unit and the Senior Director of AI to align on priorities and deliverables.
- Clearly communicate complex AI concepts to non-technical stakeholders and executive leadership.
- Influence decisions through data-driven insights and strategic thinking.
Bring Order to Ambiguity
- Excel in a fast-paced, fragmented early-stage environment by establishing structure, processes, and reliable execution rhythms.
- Define how the team collaborates, plans, and delivers high-quality releases.
What Success Looks Like
Within your first 90-120 days, you will:
- Formulate a clear scaling plan for our AI Agents.
- Engage actively with the team to deliver AI Agents to our customers.
- ...

