About the job
About Our Team
Join OpenAI's dedicated AI Success Engineer team, where we collaborate with visionary organizations to transform advanced AI technology into tangible business advantages. We guide our clients from initial deployment to comprehensive enterprise integration, covering technical integration, workflow innovation, and ongoing program delivery.
Our clientele includes a dynamic mix of rapidly growing digital startups, major global corporations, governmental bodies, and academic institutions. Each partnership provides an exciting opportunity to redefine how AI influences work, productivity, and innovation in the education sector. This role is pivotal to our mission.
About the Role
As an AI Success Engineer, you will serve as the primary post-sales liaison for a portfolio of educational institutions. Your key responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying impactful academic and administrative use cases, and delivering measurable value through OpenAI's innovative platform.
This multifaceted role combines technical leadership, program management, customer consultation, and product advocacy. You will work closely with customer teams to map workflows, lead configuration and enablement efforts, oversee deployment strategies, and guide institutions toward high-impact use cases that demonstrate the full potential of our platform.
Collaboration is crucial; you will partner with Sales, Solutions Architecture, Product, and Research teams to ensure a cohesive and successful customer experience at every interaction. Success in this position translates to accelerated adoption, deeper customer engagement, strategic deployment of use cases into production, and assisting clients in showcasing significant business outcomes.
This position is based in San Francisco or New York City, with relocation benefits provided for new hires.
Your Responsibilities Will Include:
Cultivating the technical relationship with post-sale customers, acting as a trusted advisor for deployment, adoption, and value realization.
Overseeing account health, adoption rates, and ongoing technical deployment success within your portfolio.
Facilitating technical enablement and configuration sessions across our diverse product offerings.
Identifying and validating use cases by collaborating with customer teams to gain insights into workflows and challenges.
Coordinating account-level activities to ensure alignment and efficiency in delivering solutions.

