About the job
TL;DR: Lovable is experiencing rapid growth and is in search of a dedicated builder to establish systems, automation, and programs that enhance customer success at scale—ensuring that every customer receives timely and appropriate touchpoints without the necessity of a dedicated Customer Success Manager for every account.
Why Choose Lovable?
At Lovable, we empower individuals and teams to create software using any programming language. Our platform is utilized by everyone from solo entrepreneurs to Fortune 100 companies, allowing millions to rapidly transform their ideas into tangible products. As pioneers in the evolving landscape of software development, you have a unique opportunity to reshape the digital world. With over 2 million users in more than 200 countries, Lovable is helping to launch businesses, automate tasks, and bring concepts to fruition—and we are just getting started.
We are a compact, highly skilled team building a company that will define a generation from our base in Stockholm. We value extreme ownership, high speed, and collaborative teamwork. We look for individuals who are passionate, move quickly, and are eager to make a significant impact.
What We’re Seeking
4+ years of experience in Customer Success Operations, Digital/Scaled Customer Success, Lifecycle Management, or Growth (B2B SaaS)—demonstrated experience in creating 1:many Customer Success programs is essential.
Adept systems builder with strong analytical skills—capable of defining success metrics, implementing monitoring systems, and rapidly iterating based on feedback.
Excellent writing and communication abilities—your customer-facing content is clear, concise, and composed under pressure, especially during critical incidents.
Cross-functional collaborator—able to align Product, Customer Success, Marketing, and Support teams without requiring excessive processes or formal mandates.
Comfortable with ambiguity and quick iterations—you launch a version 1.0, gather insights, and enhance without waiting for perfection.
Preferred: Experience in product-led growth or usage/consumption-based models; familiarity with AI tools to scale content creation, segmentation logic, and insight synthesis.
Your Responsibilities
Manage the entire lifecycle automation engine—design and oversee onboarding sequences, activation nudges, adoption milestone campaigns, renewal outreach, and expansion triggers for the entire customer base.
Develop and enhance...

