About the job
We are seeking a dedicated Account Manager for our Debt Collection team based in Madrid.
This role involves delivering commercial follow-up and ensuring top-notch Customer Service to foster the growth of Coface's B2B Debt Collection services, which assist businesses in recovering unpaid invoices in Spain and worldwide.
This is an outstanding opportunity for professionals with experience in debt recovery who are looking to transition into a more consultative, analytical, and relationship-focused role.
Reporting to the Head of Debt Collection, the position includes, but is not limited to, the following responsibilities:
Main Responsibilities:
- Implement strategies for client follow-up to achieve portfolio growth in debt recovery.
- Conduct periodic analysis of recovery management results for each client, presenting findings and proposals for optimizing results.
- Analyze your client portfolio, propose action plans, and execute agreed-upon strategies.
- Provide Customer Service for Debt Collection services (handling incidents, inquiries...) and ensure an optimal service level.
- Support internal customer service regarding Debt Collection (Regional Directors, agents...).
- Coordinate with internal departments at Coface to manage tasks related to clients and the debt recovery service (billing, collections...).
- Identify opportunities for cross-selling other Coface services.
- Propose improvements to existing processes.

