Job Developer - WeCARE Program (Onsite Only)

About Us: Rent the Runway (RTR) is revolutionizing the fashion industry with its innovative Closet in the Cloud concept. Established in 2009, RTR has disrupted the $2.4 trillion fashion market by offering women a more joyful, sustainable, and economically savvy means to enhance their daily attire. As a premier destination for circular fashion, RTR provides unlimited access to its shared closet through customizable subscription options, one-time rentals, or direct purchases. With designer apparel and accessories from a myriad of brand partners, RTR leverages proprietary technology and a unique reverse logistics operation. Under the guidance of CEO and Co-Founder Jennifer Hyman, RTR has earned a spot on CNBC’s “Disruptor 50” list five times in a decade and has frequently appeared on Fast Company’s Most Innovative Companies list. Hyman herself has been recognized in the “TIME 100” as one of the world’s most influential people and hailed as one of People magazine’s “Women Changing the World.” About the Job: In the role of Manager, CX BPO, WFM & Programs, you will play a pivotal part in maintaining exceptional service standards across both our onshore Customer Experience team and our offshore partners. Your responsibilities will encompass overseeing workforce management (WFM) for these teams, ensuring optimal scheduling and efficiency in delivering top-notch customer service. This position requires working four weekdays and one weekend day, to be determined during the interview process. While fully remote options are available, a hybrid model with at least one office visit per week to our Brooklyn, NY location is preferred. What You’ll Do: Lead our BPO program as the primary contact, ensuring cohesive integration between internal and outsourced teams. Uphold service excellence by tracking and reporting on key performance indicators (KPIs) such as SLAs, contacts per hour, quality scores, and CSAT. Collaborate with stakeholders and cross-functional teams to drive performance enhancements and implement process improvements. Serve as a subject matter expert on all aspects of RTR. Utilize operational insights, best practices, and analytics to identify gaps and trends, fostering continuous improvement throughout our operations. Travel to outsourcing sites as required, approximately 2-3 times per year. Collaborate with Customer Success Managers (CSMs) and BPO leadership to implement improvements. Participate in weekly, monthly, and quarterly business reviews and workforce management discussions. Facilitate workforce management (WFM) for both onshore and offshore teams to ensure...

At Morgan & Morgan, our mission is to stand up for consumer rights, serving as the last line of defense for millions of Americans against powerful insurance companies, large corporations, and defective products. With a dedicated team of over 6,000 employees, including attorneys in all 50 states, client support staff, and marketing professionals, we are united in our commitment: For the People.Summary:Morgan & Morgan is redefining the capabilities of an injury law firm, leveraging technology to enhance client service. As the world's largest injury firm, we are positioned to provide a consistent and positive experience for individuals facing significant challenges in their lives.We are currently seeking a Senior Manager, Product Operations & Program Management to join our Product team. This impactful role merges delivery execution, team management, and operational excellence. You will lead a diverse team comprising Project Managers, Business Analysts, and Data Analysts, supporting product and engineering teams throughout the organization. Additionally, you will take on hands-on project leadership for specific platform and infrastructure streams while establishing the standards, tools, and governance necessary for the product team to function with consistency and discipline. This position requires in-office attendance four days a week at our Brooklyn office, and relocation assistance is not available.

Mejuri is known for redefining fine jewelry as a form of personal expression. The company encourages customers to wear fine jewelry as part of their daily lives, not just for special occasions. With a growing presence that includes more than 58 retail locations worldwide and a focus on responsible sourcing, Mejuri continues to expand while staying grounded in its values. Role overview The Store Manager in Williamsburg, Brooklyn, oversees all aspects of daily store operations and serves as a key leader in the local market. Reporting to the Multi-Site Leader, this role sets the tone for customer service, sales performance, and team culture. The Store Manager acts as a brand ambassador, ensuring both employees and customers feel welcomed and valued. Success in this position means exceeding customer expectations, driving profitability, and building a motivated, inclusive team. Key responsibilities Revenue & profitability: Take ownership of the store’s financial results by driving revenue and meeting or exceeding sales targets. Customer experience: Set the standard for in-store service, coach team members, and maintain Mejuri’s customer service expectations. Leadership: Guide the team to achieve Key Performance Indicators (KPIs) through strong leadership and ongoing development. Customer engagement: Foster a welcoming atmosphere and promote in-store services such as piercing and engraving to enhance the shopping experience. What success looks like The store meets or surpasses sales and profitability goals. Customers receive attentive, knowledgeable service on every visit. The team feels empowered, engaged, and recognized for their achievements. Store operations, merchandising, and collaboration with other teams run smoothly.

Join Our Team as a Program Manager!At unitedmasterstranslation, we are not just another creative solutions company; we are an award-winning team committed to becoming the most culturally influential organization worldwide. Our mission is to empower ambitious brands to leverage culture to navigate their most significant challenges. With a unique blend of cultural, technological, and storytelling expertise, we are passionate about driving brand growth in ways that traditional advertising cannot.As an entrepreneurial venture, we prioritize resourcefulness and determination, alongside creativity and intellect. We are fiercely ambitious and seek like-minded individuals to join us!Your Role as Program ManagerThis position is based in Brooklyn, New York with four days in the office and one day remote.Key ResponsibilitiesLead program development by crafting detailed scopes, timelines, budgets, and delivery systems tailored to diverse program complexities.Facilitate internal and external meetings throughout the program lifecycle, maintaining robust coordination with stakeholders, including Business Leadership and Production.Deliver strategic and creative outputs to clients, managing contact reports and communications effectively.Oversee weekly talent allocations, collaborating with the Group Engagement Director and Business Leadership to ensure successful program execution within time and budget constraints.Coordinate internal teams to guarantee high-quality delivery aligned with overarching engagement strategies.Develop a thorough understanding of client businesses, industries, competitors, and audience demographics.Promote integrated workflows by reinforcing team processes and managing documentation and communications.

Join altanaai as a Product Expert in Customs and Entry Management, where you will play a pivotal role in enhancing our innovative solutions. You will collaborate with cross-functional teams to streamline customs processes and improve product offerings, ensuring compliance and efficiency in international trade.

Public Storage seeks a Customer Service Self Storage Manager for its Brooklyn facility. This position centers on overseeing daily operations and ensuring customers have a smooth experience. The manager plays a key part in both team leadership and the upkeep of the storage property. Key Responsibilities Oversee daily activities at the self-storage facility Guide and support staff members in their roles Address customer questions and resolve concerns Monitor the condition and security of storage units Implement improvements to facility operations Requirements Background in customer service or facility management is a plus Ability to lead a team and manage routine challenges Clear communication and effective problem-solving skills

About NabisNabis stands as the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a multitude of brands to retailers in California, New York, and Nevada. Our vision is to empower individuals to explore cannabis by offering variety, accessibility, and innovative solutions. We are at the forefront of this industry, developing a cutting-edge, technology-driven platform designed to scale the cannabis market.Supported by renowned investors, including Y Combinator, Stanley Tang (Co-Founder of DoorDash), NFL Hall of Famer Joe Montana, Paul Buchheit (creator of Gmail), and Justin Kan (Co-Founder of Twitch), Nabis is rapidly expanding throughout the U.S. with the ambition to establish the most extensive and impactful cannabis distribution network worldwide.The RoleThis position, based in New York, will bolster Nabis’ expanding operations in the New York market, collaborating with brands and retail partners under the regulations of the New York State Office of Cannabis Management (OCM). The Client Experience Associate will serve as a vital extension of the Nabis team, ensuring alignment between the objectives of our brands and retail partners with our daily operations. The ideal candidate will be punctual, detail-oriented, empathetic, and possess excellent communication skills. They will thrive in customer service environments and operational settings.Responsibilities:Assist both internal and external Nabis Partners, including brands and retailers.Support customer experience managers with various projects.Provide general assistance to Operations Managers.Handle inbound and outbound communications via calls, emails, and chats.Maintain response metrics, call rates, and other KPIs at or above team standards.Monitor and manage communications to keep all departments informed and proactive.Collaborate with diverse internal and external stakeholders to advocate for partner needs and facilitate solutions that enhance partner success.Identify and escalate issues through the proper channels.

At Altana, we are revolutionizing global trade through our advanced AI-powered product network. We empower businesses and governments to foster a more resilient and secure global economy while ensuring seamless trade operations.About AltanaAltana stands at the forefront of trusted trade, ushering in a new era of global commerce by connecting businesses and government entities on an innovative AI-driven platform. Our solutions enable enterprises like Boston Scientific, General Atomics, and L.L.Bean to efficiently map and manage their multi-tier value chains. Leading logistics companies such as UPS and Maersk leverage Altana to mitigate risks and avoid delays, while government agencies across the United States and allied nations utilize our platform to avert supply chain disruptions and safeguard national security.We are a dynamic team of ambitious engineers, data scientists, and domain experts. If you are driven by a passion for tackling complex, real-world challenges with global implications, we invite you to join our mission.The Role: Principal Product Manager, Customer Data PlatformAs the Principal Product Manager for our Customer Data Platform, you will be responsible for establishing the strategic vision and product roadmap through feature development and prioritization. Collaborating with marketing and finance teams, you will oversee product positioning, naming, go-to-market strategies, and financial metrics. We seek an accomplished product leader who excels at deciphering ambiguous customer needs, has a proven track record of collaborating with engineering teams to deliver impactful solutions, and can translate these into innovative products that truly resonate with customers. In this role, you will define the crucial link between our customers' core enterprise systems and the Altana product network.Your primary objective is to accelerate our customers' time-to-value. You will gain a deep understanding of customer IT, data, and security requirements in order to design and implement robust and scalable data integrations that address their most urgent supply chain challenges. Many of our customers struggle with fragmented data trapped in silos, including disorganized ERP records, scattered PLM files, and inconsistent spreadsheets. Your goal is to streamline the onboarding process for all organizations—ranging from niche manufacturers to large-scale logistics firms—enabling them to integrate their data with Altana and realize immediate benefits.You will oversee the entire data journey: from the moment a user clicks "Connect" or "Upload," through the intricate processes of entity resolution, to the establishment of a clean, unified view of their supply chain, as they collaborate with suppliers, logistics partners, and regulatory bodies.

OVERVIEWAs a Visitor Experience Facilitator at the New York Transit Museum, you will play a vital role in delivering outstanding customer service to our visitors. Your responsibilities will include staffing exhibitions, assisting with wayfinding, monitoring safety protocols, addressing visitor inquiries, and managing ticket sales.We are seeking enthusiastic individuals who have a passion for public engagement and possess a strong customer service orientation. As an ambassador for the Museum, you will be eager to learn about museum engagement, the history of transit, and New York City. Your warm and welcoming presence will help foster a safe and engaging environment for all visitors.WORK SCHEDULE:This is a part-time position, requiring approximately 16-22 hours per week, primarily from Thursday to Sunday.SALARY:$20 per hourHOLIDAY AVAILABILITY:Availability is required during major holidays and NYC Department of Education break periods. Staff are expected to work during the week of Midwinter Recess, Spring Break, the weekend following Thanksgiving, and the week between Christmas and New Year’s, including both weekends.The Museum will be closed on Thanksgiving Day, Christmas Day, and New Year’s Day.RESPONSIBILITIES:Contribute to a welcoming atmosphere by greeting and orienting Museum visitors while ensuring a safe environment.Manage ticket sales and check-in processes.Provide clear information and assist visitors with wayfinding throughout the Museum.Promote safety by communicating Museum policies in a friendly and clear manner.Distribute self-guided activities to visitors using age-appropriate strategies.Assist in leading birthday parties for diverse groups as they return.Participate in meetings and training sessions regarding policies and best practices.Develop knowledge about the Museum's mission, exhibits, and collections to engage visitors of all ages.Provide support for onsite and offsite public programs, events, and festivals when necessary.Operate the Museum’s accessible lifts.Assist the Operations Department with event setup, maintenance of common spaces, and staffing for film and photo shoots.Support the Museum’s Diversity, Equity, Accessibility, and Inclusion initiatives through ongoing training and collaboration.

Role overview The Assistant Housing Manager position at the City of New York is based in Brooklyn. This role helps manage housing programs designed to serve the local community. The work centers on supporting both daily operations and the well-being of residents. Key responsibilities Coordinate daily operations within assigned housing facilities Respond to resident questions and address concerns as they arise Support compliance with housing regulations and policies Community impact By assisting with housing management, this position contributes to the quality of life for Brooklyn’s diverse residents. The work helps strengthen community living through reliable housing services and attentive support.

The City of New York seeks a Logistics Program Manager to join the Urban Search and Rescue (USAR) team based in Brooklyn. This role centers on disaster preparedness and emergency response, with a strong emphasis on logistics management. Role overview The Logistics Program Manager oversees the daily logistics operations for the USAR team. The position involves developing and executing strategies to support disaster response, managing resources, and ensuring the team is equipped to act quickly when emergencies arise. What you will do Supervise logistics operations for the USAR team each day Create and implement logistics strategies that enhance disaster response capabilities Oversee inventory, supplies, and resource allocation Coordinate activities with emergency response teams and other stakeholders Lead and support a team of logistics professionals Encourage clear communication and collaboration across departments Requirements Background in logistics, resource management, or emergency response Strong skills in project management and organization Experience leading teams and working with diverse groups Effective communicator with a collaborative mindset

Role OverviewJoin our dynamic team at Topline-Pro as a Customer Success Manager, where you'll be the go-to advisor for our small business clients. This entry-level position involves engaging with business owners throughout the day via calls, assisting them in adopting our innovative tools, addressing their challenges, and fostering business growth. You will cultivate relationships, minimize churn, and help customers recognize the true value of our platform—all while honing your skills in an energetic startup setting. Key ResponsibilitiesConduct at least 30 customer calls daily, focusing on training, proactive outreach, and retention efforts.Establish strong, trust-based connections with small business owners, referred to as our 'pros'.Support customers in utilizing tools such as websites, SEO, advertisements, and AI features, ensuring accessibility and simplicity.Enhance retention by reducing churn, recovering inactive accounts, and offering innovative solutions.Effectively manage various tasks and priorities in a fast-paced and evolving environment.Gather customer feedback and relay it to product, engineering, and support teams for continuous improvement. Desired QualificationsAt least 1 year of relevant experience in a customer-focused role with coaching responsibilities.Exceptional verbal communication skills, with confidence in handling customer calls.Technologically savvy and quick to learn new platforms.Patient and empathetic when assisting customers who may lack technical expertise.Strong organizational and time management abilities.Possess a growth mindset: receptive to feedback, eager to enhance skills, and adaptable in a startup atmosphere. Personal AttributesA natural relationship builder who enjoys engaging with people regularly.Thrives in high-energy, rapidly changing settings.Comfortable with established protocols but proactive in seeking clarification when needed.Capable of handling straightforward tasks independently while seeking assistance for more complex issues.Eager to develop skills, learn from seasoned colleagues, and make a significant impact early in your career.

Role OverviewTopline Pro is seeking an experienced Customer Success Team Lead to revolutionize our customer experience approach. This is a remarkable chance to assume a dual role as both a leader and a contributor, directing a dedicated team in a dynamic, call-driven atmosphere while ensuring that each customer interaction is consultative, strategic, and impactful.This position diverges from traditional enterprise customer success; our focus is on small business owners, necessitating frequent engagement, advice-driven interactions, and execution-focused strategies. Success in this position entails cultivating a team adept at prioritizing efficiently, responding swiftly, and achieving significant results in retention and growth metrics.Your initial three months will be immersive, functioning as a Customer Success Manager to manage your own portfolio of clients, gaining in-depth product knowledge, and mastering our operational model before transitioning into full team leadership.If you are data-oriented, thrive in fast-paced settings, and aspire to make a tangible impact on customer retention and expansion, this position places you at the forefront of crafting an extraordinary and sustainable customer journey.

The City of New York is hiring a Project Manager for the Family Self-Sufficiency (FSS) Program in Brooklyn. This position centers on guiding the development and execution of initiatives that help families move toward economic independence. Role overview The Project Manager will direct the daily operations of the FSS Program. The work involves both leadership and hands-on management to ensure families have access to the support and resources they need. What you will do Manage the day-to-day activities of the Family Self-Sufficiency Program Lead a team responsible for connecting families with resources and support services Track program outcomes and verify that initiatives achieve their intended goals Guide staff in delivering services aimed at helping families build financial stability Location This role is based in Brooklyn.

Join our dynamic team as an Assistant Store Manager at PLS Financial Services located in Brooklyn, NY. As a crucial member of our leadership team, you will play an essential role in delivering exceptional customer service and achieving operational excellence. You will support the Store Manager in daily operations, lead a dedicated team, and ensure compliance with all company policies and regulatory standards. Your contributions will directly impact our customers' satisfaction and the store's success.

Join PLS as an Assistant Store Manager in Brooklyn, NY, where you will play a vital role in delivering exceptional customer service, driving store performance, and leading a dedicated team. In this position, you will assist the Store Manager in daily operations, ensuring compliance, fostering a strong customer service culture, and empowering team members to exceed customer expectations. Your expertise will also be crucial in analyzing financial trends to enhance sales and community engagement.

Join PLS as an Assistant Store Manager, where you'll lead a dedicated team to deliver exceptional customer service and achieve operational excellence. This role involves overseeing daily store activities, fostering a customer-centric culture, and supporting the Store Manager in achieving sales and compliance objectives. Your leadership will be pivotal in building lasting relationships with our customers and enhancing their financial service experience.

Join our dynamic team as an Assistant Store Manager at PLS, located at 729 4th Ave., Brooklyn, NY. In this pivotal role, you will lead our dedicated staff to deliver exceptional customer service and drive store performance. You will assist in the daily operations, ensuring compliance with regulations while fostering a strong service culture. Your leadership will inspire the team to meet and exceed financial goals, enhancing the customer experience at every interaction.

Altana builds an AI-powered product network to help governments and enterprises strengthen global trade. The company’s platform aims to create a resilient, secure economy while keeping trade operations efficient. Role Overview The Proposal and Capture Manager joins the Global Capture team, supporting Altana’s U.S. Government initiatives from either Washington, D.C. or Brooklyn, NY. This position manages the full lifecycle of RFx and market research projects, overseeing writing, coordination, and management for solutions, acquisition strategies, and pricing. Collaboration with business development teams and leadership is central to the role. Preferred candidates bring at least 3 years of relevant experience. The position also focuses on building organizational knowledge by developing reusable proposal content and using acquisition intelligence tools to surface new business opportunities. This role works closely with sales to identify and secure deals that fit Altana’s current and future offerings. Strong organization, strategic thinking, and collaboration skills are essential. The Proposal and Capture Manager balances detailed RFx documentation with broader project management and capture responsibilities. What You Will Do Lead the RFx process from identification and qualification through to strategic responses for Government opportunities, working with Capture leadership and partners in sales, solutions engineering, and pricing. Coordinate multiple projects and priorities across various stakeholders, ensuring RFx proposals are submitted on time and meet compliance requirements. Maintain and update project management tools to support team alignment, visibility, and prioritization. Draft RFx content and related materials, such as market research, tailored to different project needs and audiences. Expand and refine the Capture Team’s content library, creating reusable materials for future proposals. Use acquisition intelligence tools and public sources to identify and assess opportunities that fit Altana’s strengths. Support competitive analysis to shape winning strategies, using market intelligence and customer insights to highlight Altana’s advantages in RFx responses.