Java Developer with Production Support

Valtech seeks a Level 2 Support Specialist for its Bengaluru office. This role centers on technical support for clients, focusing on escalated issues that require careful investigation and timely resolution. The work contributes directly to client satisfaction and the overall quality of service delivery. Key responsibilities Troubleshoot technical problems that demand detailed analysis Offer solutions and clear guidance to clients dealing with complex issues Collaborate with internal teams to resolve incidents quickly and effectively Keep clients informed throughout the support process, ensuring transparent communication Location This position is located in Bengaluru.

Join our dynamic team at weekday-1 as a Product Support Engineer at Level 2. In this role, you will be responsible for providing exceptional technical support and troubleshooting assistance for our innovative products. You will collaborate with cross-functional teams to ensure customer satisfaction and maintain product quality.

Join Armis, a leader in cyber exposure management and security, dedicated to safeguarding the entire attack surface and managing an organization’s cyber risk exposure in real time. In an increasingly dynamic and perimeter-less environment, Armis empowers organizations to continuously see, protect, and manage their critical assets from the ground to the cloud. We serve Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the security of vital infrastructure and the safety of society 24/7.Headquartered in California, Armis is a privately held company at the forefront of the cybersecurity market.Location: This is a hybrid position based in Bengaluru, India, requiring in-office presence at least 2 days a week.As a pivotal member of the Armis family, you will work alongside passionate individuals on a mission to enable large organizations to harness the latest connected devices without the threat of cyber attacks. Armis leads the charge with its agentless device security platform, expertly designed to protect unmanaged and IoT devices through passive, real-time asset inventory, risk management, and threat detection & response solutions that prevent cyber disruptions.The Technical Support Team is crucial in ensuring that our clients leverage Armis products effectively. Supporting our customers to resolve challenging technical security issues is essential to achieving our mission. Our technical support team works collaboratively with Operations, R&D teams, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and continuous support for our customers.Your Role:As a Tier 2 Technical Support Engineer, you will provide second-level support focused on English-speaking global customers. You will become a key knowledge resource for our expanding customer base, addressing and resolving critical technical issues. Your innovative solutions and proactive approach will foster a memorable experience for our customers.In your daily responsibilities, you will take ownership of customer cases, troubleshooting and resolving their issues to ensure they maximize our products' value. You will engage in projects within various teams to create a significant company-wide impact.

About Acceldata Acceldata develops enterprise data observability solutions and has operated since 2018. Headquartered in Silicon Valley, the company focuses on helping organizations build and manage high-quality data products through its Enterprise Data Observability Platform. The platform brings together technologies in AI, large language models, analytics, and DataOps. Its goal: to give enterprises reliable, trusted data so their data initiatives succeed. Acceldata delivers its platform as a SaaS product. Clients include global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, and Oracle. The company is Series C funded, with backing from Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures.

As a Product Support Engineer (L2) at weekday-1, you will play a crucial role in ensuring our products meet the highest standards of reliability and performance. You will be the first point of contact for technical escalations, providing expert support to our clients and internal teams. Your responsibilities will include troubleshooting complex issues, guiding customers through technical solutions, and collaborating with cross-functional teams to enhance our product offerings.

As a Staff Product Support Engineer / Product Specialist (Cloud Support SME) at Acceldata, you will play a crucial role in rapidly addressing complex customer challenges across multiple cloud ecosystems, including AWS, Azure, and GCP, with a particular focus on one. Your primary objective will be to deliver swift resolutions and ensure seamless operational continuity, empowering customers to monitor, predict, and optimize their data systems for impactful business outcomes.If you're enthusiastic about thriving in a fast-paced, dynamic environment and wish to contribute to the forefront of data solutions, this is the perfect role for you.

About DialpadDialpad is an innovative AI-powered customer communication platform that is redefining the way businesses engage with their clients. More than 50,000 organizations worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through actionable, real-time AI insights. To discover more, visit dialpad.com.Joining DialpadAt Dialpad, you become part of a dynamic team focused on our collective mission of driving success for our customers and their employees. We understand that every conversation counts, and we strive to elevate these interactions with a platform that delivers real-time insights and automation.We value continuous growth and evolution, encouraging each team member to utilize our cutting-edge AI solutions to enhance both our platform and personal skills. We seek individuals who not only meet our high expectations but also exceed them. Our ambition is grand, and achieving it requires a team that operates at peak performance. We look for candidates who embody the essential traits of success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Product Support Engineer, you will collaborate closely with our product and engineering teams to troubleshoot bugs, prioritize customer inquiries, and document APIs and functionalities across various applications. We are in search of exceptional support engineers who can effectively debug intricate calling and meeting issues, possess a strong desire for technical growth, tackle complex problems, and consistently exceed customer expectations.This role is a six-month contract position reporting directly to an Engineering Manager. We operate on a hybrid work model from our Bengaluru, India office, combining the benefits of in-person collaboration with remote flexibility.You flourish in a fast-paced, high-growth environment, demonstrating the ability to quickly understand and adapt to new products or services. As a strong communicator, you enjoy assisting others and take pride in your work.

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

About Acceldata Acceldata builds enterprise data observability solutions that help organizations manage and trust their data. Since 2018, the company has developed a platform that supports businesses in making the most of their data assets. Acceldata’s technology supports advancements in AI, large language models, analytics, and DataOps, with a focus on delivering reliable data for critical business needs. Clients include global names such as HPE, HSBC, Visa, and Oracle. Acceldata is Series-C funded, backed by investors like Insight Partners and Lightspeed. Role Overview: Hadoop Product Support Engineer This position is based in Bengaluru. The Hadoop Product Support Engineer will work with Acceldata’s data observability platform, supporting enterprise customers as they build and maintain their data products. The role focuses on ensuring data reliability and helping clients resolve technical issues related to Hadoop and associated technologies.

Position Overview:We are on the lookout for a Senior Staff Product Support Engineer - Hadoop Subject Matter Expert (SME) to spearhead the design, optimization, migration, and scaling of advanced Hadoop and Spark-based data processing systems. This position requires extensive hands-on experience with Hadoop and other essential data operations while concentrating on building robust, high-performance distributed data systems. You will work closely with customer engineering teams to deliver high-throughput Hadoop and Spark applications and tackle intricate data challenges related to migration, upgrades, reliability, and performance optimization post-migration.If you thrive in fast-paced, dynamic environments and are eager to contribute to cutting-edge data solutions, this opportunity is tailored for you.

Join Eurofins as a Senior Product Support Specialist, where your expertise will play a pivotal role in enhancing customer satisfaction and driving product excellence. In this dynamic position, you will troubleshoot complex issues, provide in-depth product knowledge, and collaborate with cross-functional teams to deliver outstanding support services. Your contributions will directly impact the quality and reliability of our products, ensuring clients receive top-notch service.

Join our dynamic team as an AWS Cloud Engineer, specializing in production support within the banking domain. You will play a critical role in ensuring the reliability and performance of cloud-based applications. Your expertise in AWS services and troubleshooting will be pivotal in maintaining our high standards of service delivery.

Join Eurofins as a Senior Product Support Specialist, where you will play a pivotal role in ensuring our products meet the highest standards of quality and functionality. In this dynamic position, you will be responsible for providing expert support to our customers, troubleshooting product issues, and collaborating with cross-functional teams to enhance user experience.

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating remarkably efficient human-machine collaboration systems. Our mission is to develop the next generation of AI-driven code reviewers, fostering a synergistic relationship between innovative software engineers and advanced algorithms that far surpass the capabilities of individual engineers. By merging cutting-edge language models with human creativity, we are redefining the limits of software development efficiency and quality.Role OverviewWe are on the lookout for a highly skilled and proactive Senior Product Support Engineer to join our dynamic Rapid Response engineering team. In this pivotal role, you will tackle intricate technical challenges to ensure our clients maximize the benefits of our AI-powered code review platform. Acting as a vital link between our state-of-the-art AI technology and the talented software engineers who depend on it, you will advocate passionately for our customers, striving to exceed their expectations and enhance their investment in CodeRabbit.As a Senior Product Support Engineer at CodeRabbit, you will contribute to the advancement of innovative applied AI systems that transform code review operations. You will work at the intersection of intelligent systems and software engineering, developing tools that empower developers to rapidly iterate in complex settings. Your expertise will be instrumental in crafting solutions that improve code quality and enhance developer productivity.

Job Description: Senior Technical Support Engineer (Level 3)Location: Remote or regionally basedDepartment: Customer Support and Services (CSS)Reports To: Manager, L3 Technical SupportJob SummaryAt NETGEAR, we are on the lookout for a talented and customer-focused Level 3 Technical Support Engineer to join our expanding IT & AV technical support team. In this pivotal role, you will serve as a vital escalation point between our Level 1/Level 2 support teams and engineering, tackling intricate networking and AV-over-IP issues for our esteemed professional clientele. Your responsibilities will include assisting IT & AV integrators, consultants, and end users by troubleshooting configurations, conducting diagnostics, and promoting best practices to ensure seamless deployments of NETGEAR’s range of switches, WiFi access points, and associated technologies. This role demands a blend of deep technical troubleshooting expertise, excellent communication skills, and a fervent dedication to resolving networking challenges in a fast-paced, growth-oriented environment.Key Responsibilities· Serve as the technical support escalation point for IT and AV customers, delivering thorough troubleshooting and resolution for advanced tickets involving NETGEAR equipment, with a preference for direct customer engagement via phone.· Diagnose and address complex technical challenges related to:- Layer 2 and Layer 3 switching- QoS / IGMP / STP- AV protocols and interoperability (Dante, NDI, AES67, etc.)- Routing protocols- Wireless networking· Collaborate closely with engineering and product teams to escalate and rectify bugs or undocumented behaviors, ensuring optimal customer satisfaction.· Aid in advanced configurations, firmware validation, and product behavior replication within laboratory settings.· Document solutions, root causes, and workarounds within the knowledge base to facilitate the continuous enhancement of support operations.· Provide insights to product and development teams regarding recurring issues, customer feature requests, and usability enhancements.· Stay informed about emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates.· Participate in proactive support initiatives, such as developing support guides, training lower-tier support teams, and creating customer-facing webinars or documentation.· Monitor, identify, and report trends in escalations.Qualifications· 2–4+ years of experience in technical support, network operations, or field support roles, particularly in AV-over-IP or enterprise switching environments.· Strong analytical and troubleshooting skills, with the ability to work collaboratively with multi-disciplinary teams.· Excellent verbal and written communication skills, with a focus on customer engagement.· A passion for technology and problem-solving.

Join our team as a Product Support Operations Manager at Stripe, a leading technology company that provides economic infrastructure for the internet. In this pivotal role, you will oversee and enhance the operations of our product support teams, ensuring that our customers receive exceptional and timely assistance. You will collaborate with cross-functional teams to identify opportunities for process improvement, implement best practices, and drive customer satisfaction.

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

As the Lead of Production Support at endpointclinical, you will oversee and enhance the operational efficiency of production processes. You will be responsible for leading a dedicated team that ensures seamless production operations while addressing any arising issues promptly. Your expertise will play a crucial role in optimizing workflows and implementing best practices that align with our commitment to excellence.

Cerebras Systems is at the forefront of AI technology, creating the largest AI chip in the world, which is 56 times larger than traditional GPUs. Our innovative wafer-scale architecture delivers the computational power equivalent to dozens of GPUs on a single chip, simplifying programming to a single device. This design enables us to achieve unparalleled training and inference speeds, allowing machine learning practitioners to effortlessly execute large-scale ML applications without the complexity of managing multiple GPUs or TPUs. Our clientele includes leading model labs, major enterprises, and pioneering AI-native startups. Recently, OpenAI announced a multi-year collaboration with Cerebras, aiming to deploy 750 megawatts of scale and revolutionize critical workloads through ultra-high-speed inference. Thanks to our groundbreaking wafer-scale architecture, Cerebras Inference provides the fastest Generative AI inference solution globally, boasting speeds over 10 times faster than GPU-based hyperscale cloud inference services. This significant boost in speed is enhancing the user experience in AI applications, enabling real-time iterations and elevating intelligence through additional agentic computation. The Role We are on the lookout for a highly skilled and motivated Manufacturing Bring-up Engineer to join our dynamic team. In this pivotal role, you will support the execution, implementation, and advancement of our system-level bring-up process within the manufacturing pipeline. This is a high-visibility position that necessitates robust technical expertise, strong coordination, and collaboration to ensure our products transition seamlessly from manufacturing to our customers.