Java & Cognos Support Analyst

We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.

About the Company:Avomind stands as a premier managed IT and cybersecurity provider in Australia and New Zealand, founded in 2015. With a global workforce exceeding 400 professionals, we serve as a pivotal technology partner, guiding organizations through the complexities of the modern threat landscape. Our expertise lies in integrating robust IT and cloud management with cutting-edge cybersecurity measures, ensuring compliance and remediation across diverse sectors.Our extensive capabilities in delivering comprehensive managed services—including infrastructure, security, cloud transformation, and modern workplace solutions—empower organizations to maintain productivity, resilience, and security in a rapidly changing environment.We excel in navigating intricate regulatory frameworks across industries such as finance, healthcare, legal, construction, not-for-profit, and manufacturing.About the Role:The IT Support Analyst plays a crucial role in delivering outstanding customer service and technical support—both remotely and on-site—to our clients. This position requires the establishment and maintenance of strong relationships, embodying the qualities of a trusted advisor.Key Responsibilities:Deliver comprehensive helpdesk/service desk support to all users.Provide IT and application support across the organization.Oversee and maintain all technological infrastructure.Manage relationships with third-party vendors and contractors.Conduct Asset Management tasks efficiently.Facilitate the implementation of new technologies.Focus on customer service excellence.Support and mentor IT Support Coordinators and technicians.Act as an escalation point for complex issues faced by IT Support Coordinators and Technicians.Role Outcomes:The IT Support Analyst will predominantly provide remote support under the supervision of the Support Team Lead and as part of a collaborative team.This role encompasses, but is not limited to:Engaging with customers via email and phone.Assisting with software installations and updates.Logging and categorizing service requests through the helpdesk system (ConnectWise).Resolving phone and email tickets in a timely and professional manner, emphasizing high-quality customer service.Staying informed on emerging technologies and participating in ongoing training and skill development.Handling more intricate technical challenges.Assisting in network and server management.Taking ownership of customer environments and providing specialized expertise.Maintaining confidentiality to protect the organization’s integrity.Upholding the company’s values in all interactions.

Join Accion Labs as a Java Support Analyst, where you will play a crucial role in assisting clients with technical issues related to Java applications. Your expertise will help ensure that our systems run smoothly and efficiently, contributing to the overall success of our projects.

Join Accion Labs as a Support Analyst and become an integral part of our dedicated team in Singapore. In this role, you will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and assisting clients in navigating our software solutions. Your analytical skills and attention to detail will play a crucial role in enhancing our service delivery and ensuring client satisfaction.

We are looking for a talented and experienced Support Bar Analyst to lead first and second line support operations across our global studios. This pivotal role involves ensuring the delivery of exceptional IT support and service desk operations at our Singapore office, enabling our team to provide efficient and effective services to our internal users. If you possess outstanding communication and leadership skills and thrive in a fast-paced, dynamic environment, we want to hear from you!Key Responsibilities:Serve as the primary support contact for local and time zone-based employees.Respond to customer inquiries via email, walk-ups, and chat with professionalism and promptness.Diagnose and troubleshoot issues related to our products and services using appropriate software and databases.Maintain detailed records of customer interactions and resolutions through call logs and ticketing systems.Collaborate with cross-functional teams to identify and resolve technical issues.Stay updated on industry trends and contribute to continuous improvement initiatives within the Helpdesk and customer service workflows.Escalate urgent issues to the appropriate parties as necessary.Ensure compliance with service level agreements (SLAs) and provide an outstanding user experience.Manage IT assets in the local office to maintain high standards.Ensure compliance with relevant regulations regarding workplace services, health and safety, and environmental management.Work alongside senior leadership and stakeholders to foster a culture of innovation, continuous improvement, and learning throughout the organization.

Constructor Knowledge is hiring a Senior VIP IT Support Analyst in Singapore. This position takes ownership of the technology environment supporting the CEO, executive team, and their families, spanning private residences and offices in Singapore and EMEA. The role is hands-on, covering IT infrastructure, devices, connectivity, and physical security systems to ensure reliable service at all times. Key responsibilities Maintain smooth, validated technology environments at multiple sites. Support laptops, tablets, mobile devices, AV equipment, and Zoom Rooms. Troubleshoot Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms. Design, implement, and manage complex network infrastructures across locations, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation. Set up and support satellite connectivity solutions such as Starlink for maritime and remote properties. Oversee physical security systems, including CCTV, IP cameras, NVRs, and access controls for all properties. Deliver prompt, on-demand support to executive family members for personal devices and home office setups. Install and configure technology equipment at residences. Ensure secure and functional setups during business travel, including in hotels, vehicles, and yachts. Manage IT assets across all locations: track device inventories, software licenses, and subscriptions, and lead proactive refresh cycles. Implement and maintain cybersecurity protocols suitable for high-profile individuals, including endpoint protection, MDM, firewall settings, anti-malware solutions, and secure VPNs. Test equipment and conferencing systems proactively before meetings and events. Maintain thorough documentation of system configurations, operational procedures, and issue resolutions for all locations. Participate in an on-call rotation to provide urgent support outside normal business hours according to a structured agreement. Role overview This role requires a proactive approach and the ability to work independently. The Senior VIP IT Support Analyst ensures that executives and their families experience minimal disruption, whether in the office, at home, or while traveling. The position involves both technical depth and a strong service mindset, with a focus on confidentiality and reliability.

Join Vitol S.A. as a Product Control Analyst where you will play a pivotal role in ensuring the accuracy and integrity of financial reporting related to our trading activities. You will collaborate closely with various departments, including finance and commercial teams, to analyze product performance and provide insights that drive decision-making. The ideal candidate will possess strong analytical skills, a keen eye for detail, and the ability to communicate findings effectively. This is an exciting opportunity to work in a dynamic environment with a leading global energy and commodities company.

Join our dynamic team at Accion Labs as a Production Support Specialist. In this role, you will be responsible for ensuring the seamless operation of our production systems, troubleshooting issues, and providing exceptional support to our clients. Your expertise will contribute to maintaining high availability and performance of our services.

Accion Labs is seeking a dedicated and experienced Production Support Lead to join our dynamic team in Singapore. In this role, you will be responsible for overseeing production support activities, ensuring optimal performance and availability of our systems. Your expertise will be crucial in troubleshooting issues, coordinating with development teams, and implementing solutions that enhance user experience and system stability.

Join our dynamic team at Accion Labs as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, ensuring customer satisfaction, and contributing to the continuous improvement of our services.

Join our dynamic team as a Subversion-Support Analyst, where you will play a pivotal role in supporting our version control systems. You will collaborate with developers and IT teams to ensure smooth operations and resolve any issues related to Subversion.

Join Grab as a Senior Product Analyst, where you will play a pivotal role in shaping our product strategy and enhancing user experience. Collaborate with cross-functional teams to analyze data trends, drive insights, and support decision-making processes that align with Grab's mission to provide seamless services to our users. In this dynamic role, you will utilize your analytical skills to interpret complex datasets and translate findings into actionable strategies.

Join Accion Labs as an L1/L2 Production Support Specialist, where you will play a crucial role in ensuring the smooth operation of our production systems. You will be responsible for diagnosing and resolving technical issues, providing exceptional support to our clients, and collaborating with cross-functional teams to enhance system performance and reliability. This position offers an exciting opportunity to develop your skills in a fast-paced and innovative environment.

Join the forefront of cloud networking and security!Cato Networks is pioneering the integration of enterprise networking and security into a single, centralized, global cloud service. Spearheaded by industry leader Shlomo Kramer, Cato's groundbreaking technology has created a new product category known as 'SASE,' projected to reach $28.5 billion by 2028. This is your chance to become part of a revolutionary company that is rapidly advancing towards global market leadership in enterprise networking and secure cloud platforms. Don't let this opportunity pass you by! The Product Support Manager will oversee a high-performing Technical Support team dedicated to delivering exceptional service for all Cato products. This role requires a dynamic leader who is passionate about guiding a team of skilled Support Engineers while also spearheading strategic transformation initiatives. The ideal candidate will be responsible for developing and implementing top-tier technical support services, creating knowledge base content, and establishing best practices to ensure unparalleled service delivery. Reporting to the Director of Product Support for the APJ region, this role will manage daily operations related to deployment, integration, and overall product support, working closely with various teams to address customer concerns and enhance the customer experience.

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

Join Grab as a Senior Product Analyst, where you will play a pivotal role in shaping our product strategy and enhancing our offerings. Your analytical skills will be vital in driving data-informed decisions that lead to impactful outcomes. Collaborate with cross-functional teams to evaluate product performance and identify new opportunities for growth.

About AlphaSense: AlphaSense is the trusted partner for the world's leading organizations, providing them with the tools to reduce uncertainty in their decision-making process. Our innovative platform harnesses advanced AI technology to deliver critical insights from a vast array of verified public and private information, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research content.In 2024, AlphaSense enhanced its capabilities by acquiring Tegus, furthering our mission to empower professionals with AI-driven market intelligence. Together, we will drive growth, foster innovation, and expand our content offerings, enabling users to discover comprehensive insights from thousands of data sets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense was founded in 2011 and is headquartered in New York City, with a global workforce of more than 2,000 employees and offices located in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in our journey!About the Team:Our Customer & Product Support (C&PS) team operates at the intersection of sales, customer success, and technical support. Through collaboration and teamwork, we aim to drive positive outcomes for our clients while ensuring seamless access to and optimal use of AlphaSense's leading market platform and products. We are dedicated to enhancing every user's experience by consistently delivering prompt and knowledgeable assistance. Our C&PS team is globally distributed across the U.S., U.K., India, and Singapore.About the Role: We are excited to invite applications for the position of Associate, Customer & Product Support to join our rapidly growing C&PS team at AlphaSense. This role requires combining technical proficiency with a deep understanding of our users across various segments and business units to ensure they derive maximum value from our platform. The C&PS team is essential in providing exceptional customer service, which is vital for nurturing the health of both prospects and customers. As a pivotal member of the team, you will lead initiatives to boost usage and engagement while collaborating closely with our product management and engineering teams.

Role overview The Product Support Specialist role at Anthropic centers on assisting customers in Singapore with questions and concerns about Anthropic’s products. Success in this position means communicating clearly and helping users get the most from their experience. The team values consistent, thoughtful support and a focus on making things better for customers. What you will do Answer customer questions about product features, troubleshooting steps, and general usage. Work directly with customers to resolve issues and support their satisfaction. Pass along feedback and insights from customers to internal teams, contributing to product improvements. Location This role is based in Singapore.

Join our dynamic team at Accion Labs as a Support Analyst specializing in Data Warehouse solutions. As a pivotal member of our organization, you will provide exceptional analytical support, ensuring the seamless operation of our data infrastructure. This is an exciting opportunity for individuals eager to grow their skills in data analysis and support within a thriving technology environment.