IVR Quality Analyst

We are seeking a dedicated and detail-oriented Quality Control Analyst to join our team. The ideal candidate will be responsible for monitoring and maintaining the quality standards of our products and services. This role involves conducting regular inspections, analyzing data, and implementing quality improvements to ensure compliance with industry regulations.

Employee Applicant Privacy NoticeAbout Us:Join us in shaping a more promising financial future.At SoFi, we are transforming the way individuals perceive and engage with personal finance. We are a pioneering financial services provider and national bank, leveraging cutting-edge, mobile-first technology to assist millions of members in achieving their financial aspirations. As the industry undergoes a significant evolution, we stand at the forefront, proud to make a positive impact on people's lives, guided by our core values. Be a part of our mission to invest in yourself, your career, and the financial landscape.Role OverviewThe Mortgage Quality Control Analyst plays a vital role in conducting comprehensive evaluations of mortgage loan files to ensure adherence to federal and state regulations, agency/investor standards, and internal policies. This position identifies defects, documents findings, and provides actionable insights to enhance loan quality and mitigate organizational risk. The QA Analyst works collaboratively with Underwriting, Operations, and Compliance teams to address issues and promote ongoing quality improvements.Key ResponsibilitiesLoan File AuditingPerform detailed pre-funding, post-closing, or targeted audits of mortgage loan files.Verify the accuracy of loan data, documentation, disclosures, and calculations.Ensure compliance with federal and state regulations (TRID, RESPA, TILA, ATR/QM, HMDA) and agency/investor standards (Fannie Mae, Freddie Mac, FHA, VA, USDA).Document findings clearly and consistently, including supporting evidence and guideline references.Quality & Compliance ReviewIdentify defects, inconsistencies, and risk factors that may affect loan salability or regulatory compliance.Escalate complex or significant issues to management for further review.

The Quality Control Manager (QCM) plays a vital role in upholding quality standards across all construction projects. This pivotal position requires a blend of technical expertise, leadership, and coordination to ensure that quality policies are adhered to consistently. The QCM will collaborate closely with project managers, superintendents, and subcontractors, developing and implementing quality management policies, procedures, and initiatives that lead to compliance and excellence in project delivery.Key Responsibilities:Create and enforce project-specific Quality Management Plans (QMPs).Collaborate effectively with project teams and subcontractors to achieve quality objectives.Perform site visits, inspections, and constructability reviews to verify adherence to codes, standards, and specifications.Oversee the Three Phase Inspection process, encompassing preparatory, initial, and follow-up phases.Facilitate and document preparatory and weekly quality control meetings with both internal and external stakeholders.Review and approve shop drawings, submittals, and contract documents to ensure they align with project requirements.Provide training and mentorship to project teams to recognize and address quality-related risks.Maintain detailed records of quality control activities and non-conformance logs (NCRs), ensuring prompt resolutions.Serve as the primary Quality Control representative, managing all QC functions to prevent delays and uphold schedules.Join our team and spearhead quality initiatives to deliver outstanding construction projects!

Role Overview CPi Security is seeking a Quality Assurance Analyst based in Charlotte, North Carolina. This position focuses on supporting the quality of call center operations. Daily work centers on monitoring and evaluating calls across several departments. Using departmental score sheets within the VPI Voiceprint and CIC application, the analyst reviews call quality and flags significant issues for supervisors. This work helps drive improvements in call center performance and service quality. Main Responsibilities Monitor and score calls across the call center floor, including sales, retention, troubleshooting, and account creation calls. Identify recurring issues and document them, providing feedback to the supervisory team. Work with supervisors and trainers to suggest training needs and topics. Communicate with supervisors and managers about quality concerns as they arise. Produce quality statistics reports using VPI, broken down by department and representative. Support the Quality Assurance Supervisor with quality assurance, training, and coaching projects.

Join Control Risks as an Embedded Intelligence Analyst, where you will play a pivotal role in supporting a major global client. This dynamic opportunity allows you to provide timely and actionable intelligence that shapes global security strategies and operations. As part of your responsibilities, you will identify and analyze emerging threats, produce impactful intelligence products including threat assessments and strategic briefings, and deliver prompt analyses of ongoing security incidents. By employing OSINT methodologies and leveraging diverse information sources, you will maintain real-time situational awareness, conduct comprehensive regional analyses, and present concise briefings on significant global developments, empowering our clients to make informed decisions.Continuously monitor global emerging threats and trends that may affect the client’s security planning and operational stability.Generate intelligence products such as threat assessments, red flag reports, and strategic briefings to bolster the client’s global operations.Quickly detect and assess “breaking” security situations as they arise.Establish analysis priorities for selected locations pertinent to the client’s global interests.Deliver succinct briefings on key global developments, security trends, and related content.Identify and cultivate resources for threat information, including internet databases, public records, media, law enforcement, and government sources.Utilize OSINT research methodologies for real-time situational awareness and analysis.Prepare reports or briefings on strategic or specific security matters as directed by the client.Develop and sustain industry-related relationships to enhance the collection, evaluation, and dissemination of security information.

Join our dynamic team as a Systems Quality Assurance Analyst, where you will play a pivotal role in ensuring the quality and reliability of our software systems. You will be responsible for designing and executing test plans, identifying defects, and collaborating with development teams to enhance overall system performance.

As an Entry Level Quality Analyst, you will play a vital role in ensuring the quality and performance of software applications. Your responsibilities will include comprehensive testing and meticulous documentation. Once software developers finish programming, you will conduct thorough testing using various tools to assess software functionality against user requirements. Your findings will help assure that the software meets those requirements seamlessly. After identifying any necessary changes and improvements, you will collaborate with developers to implement these adjustments and perform retesting to confirm their effectiveness.In addition to testing, you will document the entire quality assurance process, detailing the software evaluation, testing methods employed, and any enhancements made. Given your close interaction with the software, you will also be responsible for creating training materials and guiding users on how to effectively utilize the software.

Join our dynamic team at Prosidian Consulting as an IT Quality Assurance Analyst / UAT Tester specializing in the Medicaid Management Information System. In this pivotal role, you will ensure the quality and performance of our systems through rigorous testing and evaluation. Collaborate with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.Your expertise will contribute to the overall success of our projects, making a significant impact on the quality of healthcare services provided through our systems.

Join our dynamic team as an Automation Analyst in Charlotte, NC. This full-time, permanent position offers an exciting opportunity to leverage your skills in Service-Oriented Architecture (SOA) automation and testing. You will be responsible for coordinating with teams, developing test strategies, and executing test plans to ensure high-quality software delivery. If you possess strong analytical abilities and a passion for problem-solving, we invite you to apply!

Join our dynamic team as a UAT Test Analyst where you will play a crucial role in ensuring the quality and functionality of our applications. As a UAT Test Analyst, you will collaborate with stakeholders to develop and execute test plans, identify defects, and ensure that user acceptance criteria are met. Your keen attention to detail and analytical skills will be vital in validating software solutions and driving continuous improvement.

Accordion is hiring a Senior Quality Engineer to help maintain and improve quality across products and services. This position is based in several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco. Role overview This role centers on upholding high quality standards throughout the development process. The Senior Quality Engineer works with teams from different disciplines, contributing expertise in quality assurance and process improvement. What you will do Create and execute detailed test plans to validate product and service quality Work closely with cross-functional groups to identify and document defects Support continuous improvement by sharing insights and recommending process changes Location Positions are available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

The AI Quality Associate role at Accordion centers on testing and improving AI models. This position supports the reliability and accuracy of AI solutions by applying structured evaluation methods and working closely with colleagues from different specialties. Main responsibilities Test and assess AI models to identify strengths and areas for improvement Work with cross-functional teams to refine algorithms Contribute to ongoing development and enhancement of AI solutions Location This position is available in several cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

Join our innovative team at Sonsoft Inc. as a Quality Assurance Performance Tester. In this critical role, you will be responsible for ensuring the optimal performance and reliability of our software applications. You will work closely with our development team to identify performance bottlenecks and implement effective testing strategies to enhance the user experience.

The Principal Quality Automation Architect at Accordion focuses on shaping automation strategies that improve software quality and delivery. This position calls for hands-on leadership in building and refining automated testing frameworks to support high standards throughout the development process. Role overview This architect works closely with teams across the company to design, implement, and maintain automated tests. The goal is to make software releases more reliable and efficient, while ensuring applications perform as intended. What you will do Develop and implement automation strategies for software testing Design and maintain automated testing frameworks Collaborate with cross-functional teams to integrate quality practices into the development lifecycle Guide and influence automation efforts to improve efficiency and effectiveness Locations This role is available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

We are seeking a skilled and detail-oriented Data Quality Lead to join our dynamic team in Charlotte, NC. In this pivotal role, you will oversee the management and enhancement of data quality processes, ensuring the integrity and accuracy of our data assets.Your responsibilities will include developing and implementing data quality frameworks, conducting audits, and collaborating with cross-functional teams to identify and rectify data issues. You will play a crucial role in fostering a culture of data excellence across the organization.

Join our dynamic team at 360 IT Professionals as a Quality Assurance Specialist. In this role, you will ensure the highest quality of our software products by conducting thorough testing and analysis. Your keen eye for detail and passion for quality will be essential in identifying defects and improving our software solutions.

Join our dynamic team at fastbreak-ai as a Quality Assurance Engineer, where your innovative problem-solving skills and strong testing foundation will play a pivotal role. As a QA Engineer, you will act as a detective, identifying edge cases that may evade others, while also strategizing and creating comprehensive test plans. This role combines manual exploratory testing with the latest automation practices, giving you the chance to lead the way in AI-assisted testing methodologies as the industry progresses.Collaborating closely with product and development teams, you will ensure our web and mobile applications provide exceptional user experiences. This hands-on position is ideal for a proactive self-starter who flourishes in a fast-paced setting and can adeptly manage various priorities.

At Scout Motors, we are reviving a legacy associated with one of the most legendary American vehicles, dating back to 1960. This vehicle set the standard for generations of rugged SUVs and trucks, and we are committed to continuing that tradition.Scout is not just a brand; it embodies a rich legacy rooted in exploration, stewardship, and relentless effort.Our ethos is centered around respect: respect for our storied past and for the promise of the future as we electrify and digitize an iconic American brand, infusing it with cutting-edge innovation. We respect our communities by fostering a company culture that prioritizes both our people and our customers. Our vehicles are designed to excel in every setting—whether at a campsite, a job site, or during a daily commute. We respect our customers by offering two distinct powertrains: a fully electric option and the Harvester™ range extender, which features a built-in gas-powered generator providing an impressive 500 miles of combined range.At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. Our ideal Scout employee is a visionary leader who seeks new paths and shares valuable insights. They are knowledgeable doers who collaborate across departments to create better solutions and are driven by unparalleled passion.Join us at Scout Motors to help shape the future of transportation. If you are ready to drive change and make history, we encourage you to apply!Key ResponsibilitiesAs a pivotal member of our team, the Corporate Controlling Lead will serve as a vital Finance Business Partner to various corporate departments within Scout Motors while also being the primary analyst for the company’s personnel costs. This role encompasses financial planning, budgeting, forecasting, and managing month-end close activities for designated cost centers. Additionally, you will play a crucial role in defining our internal financial processes, systems, and controls.Financial Business PartneringAct as the primary finance partner to assigned departments, facilitating both operational and strategic decision-making.Develop strong relationships with Scout Management Board executives and their leadership teams to comprehend cost drivers, operational plans, and financial risks.Deliver clear, data-driven insights to enhance cost efficiency and budget compliance.Ensure consistent practices across team members with corporate controlling responsibilities.

Position: Salesforce Business AnalystDuration: 12 to 24 monthsLocation: Charlotte, NCWe are seeking a skilled Business/Technical Analyst with a robust background in Salesforce environments. This role requires a proactive individual who can effectively engage with clients to identify their needs and propose actionable solutions.Key Responsibilities:Facilitating workshops with clients to elicit, define, and prioritize requirements.Evaluating the current business and system landscape, recommending improvements and new processes as necessary.Accurately documenting requirements and translating them into clear system designs based on technical expertise.Creating and maintaining critical documentation such as functional specifications, user stories, and Salesforce configuration details.Designing and delivering training sessions for end users and system administrators.Collaborating with project managers to establish clear success criteria, project scope, schedules, and deliverables.