IVR Quality Analyst

Join our dynamic team at Prosidian Consulting as an IT Quality Assurance Analyst / UAT Tester specializing in the Medicaid Management Information System. In this pivotal role, you will ensure the quality and performance of our systems through rigorous testing and evaluation. Collaborate with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.Your expertise will contribute to the overall success of our projects, making a significant impact on the quality of healthcare services provided through our systems.

Join our dynamic team as a UAT Test Analyst where you will play a crucial role in ensuring the quality and functionality of our applications. As a UAT Test Analyst, you will collaborate with stakeholders to develop and execute test plans, identify defects, and ensure that user acceptance criteria are met. Your keen attention to detail and analytical skills will be vital in validating software solutions and driving continuous improvement.

Join our innovative team at Sonsoft Inc. as a Quality Assurance Performance Tester. In this critical role, you will be responsible for ensuring the optimal performance and reliability of our software applications. You will work closely with our development team to identify performance bottlenecks and implement effective testing strategies to enhance the user experience.

Join our dynamic team as a Systems Quality Assurance Analyst, where you will play a pivotal role in ensuring the quality and reliability of our software systems. You will be responsible for designing and executing test plans, identifying defects, and collaborating with development teams to enhance overall system performance.

Join Prosidian Consulting as an IT System Developer focusing on the Medicaid Management Information System. This role is crucial in developing and maintaining systems that support Medicaid services, ensuring compliance and efficiency in healthcare delivery.As an IT System Developer, you will collaborate with various stakeholders, analyze requirements, and implement innovative solutions that enhance the Medicaid management framework. Your expertise in software development, system integration, and agile methodologies will be key to success in this position.

Role overview CPi Security is hiring a Quality Assurance Analyst in Charlotte, North Carolina. This role supports the quality of call center operations by monitoring and evaluating calls across multiple departments. Using departmental score sheets in the VPI Voiceprint and CIC application, the analyst reviews call quality and flags important issues for supervisors. The work contributes directly to improving call center performance and service standards. Main responsibilities Monitor and score calls throughout the call center, including sales, retention, troubleshooting, and account creation calls. Identify recurring issues, document them, and provide feedback to the supervisory team. Collaborate with supervisors and trainers to recommend training needs and topics. Communicate quality concerns to supervisors and managers as they arise. Create quality statistics reports using VPI, broken down by department and representative. Assist the Quality Assurance Supervisor with quality assurance, training, and coaching projects.

Join our dynamic team at Prosidian Consulting as a Lead IT Developer specializing in the Medicaid Management Information System (MMIS). In this pivotal role, you will leverage your expertise in software development and project management to lead innovative projects that enhance healthcare services for our clients. You will work collaboratively with cross-functional teams to design, develop, and implement robust IT solutions tailored to the needs of Medicaid programs.

We are seeking a dedicated and detail-oriented Quality Control Analyst to join our team. The ideal candidate will be responsible for monitoring and maintaining the quality standards of our products and services. This role involves conducting regular inspections, analyzing data, and implementing quality improvements to ensure compliance with industry regulations.

Join our dynamic team at 360 IT Professionals as a Quality Assurance Specialist. In this role, you will ensure the highest quality of our software products by conducting thorough testing and analysis. Your keen eye for detail and passion for quality will be essential in identifying defects and improving our software solutions.

Prosidian Consulting is seeking a dedicated and experienced IT MMIS Systems Integration Quality Manager to join our team in Charlotte, North Carolina. This role will focus on ensuring the quality and performance of our Medical Management Information Systems (MMIS) integrations. The ideal candidate will have a strong background in IT project management, quality assurance, and systems integration.As the IT MMIS Systems Integration Quality Manager, you will be responsible for overseeing the quality assurance process, collaborating with cross-functional teams to ensure successful integration of MMIS solutions, and implementing best practices in quality management.

Join our dynamic team at fastbreak-ai as a Quality Assurance Engineer, where your innovative problem-solving skills and strong testing foundation will play a pivotal role. As a QA Engineer, you will act as a detective, identifying edge cases that may evade others, while also strategizing and creating comprehensive test plans. This role combines manual exploratory testing with the latest automation practices, giving you the chance to lead the way in AI-assisted testing methodologies as the industry progresses.Collaborating closely with product and development teams, you will ensure our web and mobile applications provide exceptional user experiences. This hands-on position is ideal for a proactive self-starter who flourishes in a fast-paced setting and can adeptly manage various priorities.

Join our dynamic team as a Corporate Regulatory Reporting Quality Assurance Testing Manager at Northstar Staffing Solutions Inc. in Charlotte, North Carolina. We are seeking a driven individual to enhance our Regulatory Reporting Quality Assurance (RRQA) efforts, focusing on the accuracy and completeness of external regulatory filings. This pivotal role within our Corporate Controllers division is integral to our Governance & Oversight framework related to Regulatory Reporting. You will engage with various lines of business and the external financial reporting infrastructure, spearheading the development and implementation of a robust testing program for specific external reports and processes associated with capital reporting.Key Responsibilities:- Design and execute a quality assurance testing program tailored to instrument-level data-driven reports (e.g., FFIEC 101, CCAR, Pillar III Disclosure, Liquidity Disclosure, and FR 14 M/Q) following established RRQA methodologies.- Lead recruitment, training, and management of a team to ensure continuous testing operations.- Collaborate with report owners and data providers to gain insights into the reporting environment and devise effective testing protocols.- Guide issue owners in conducting thorough root cause analyses and developing remediation strategies.- Generate comprehensive reports detailing findings.- Formulate an annual testing plan, overseeing the planning, execution, reporting, and communication processes within designated timelines.- Present findings to senior stakeholders.- Contribute to additional projects within the Corporate Controllers division as required.The ideal candidate will be a proactive team player with a strong record of navigating complex organizational structures and partnering with diverse stakeholders to achieve results. You should possess excellent professional presence and be adept at presenting to senior executives. A background in credit, market, and operational risk data alongside experience in preparing or testing regulatory reports is essential. Flexibility and adaptability in facing challenges are critical to success in this role.

Description: We are seeking a highly skilled Quality Assurance Test Coordinator to oversee intricate quality assurance and testing environments. This role is pivotal in addressing complex issues and ensuring the integrity of our testing processes.As a Test Coordinator, you will lead the preparation, execution, and review of quality assurance processes while developing comprehensive test plans and scripts.You will collaborate with clients to maintain a standardized testing methodology and address queries throughout the testing lifecycle.This position may involve coordinating all testing activities on specific projects, analyzing and certifying application-specific software, and conducting thorough reviews of business requirements and functional specifications.Utilizing your advanced application knowledge, you will provide technical support in identifying, evaluating, and resolving complex testing challenges.You will also research emerging products and methodologies to facilitate the creation of new standards and practices.In this role, you will plan and direct testing schedules, monitor project progress against cost and time projections, document all QA phases, and mentor junior staff.

Join our dynamic team at Sonsoft Inc. as a Quality Assurance Performance Engineer, where you will play a crucial role in ensuring the quality and performance of our software products. You will be responsible for designing and implementing performance testing strategies, analyzing results, and collaborating with development teams to enhance the software experience for our users.

Join our dynamic team at 360 IT Professionals as a Quality Assurance Engineer specializing in QTP. In this role, you will play a crucial part in ensuring the quality and reliability of our software solutions through rigorous testing and evaluation processes. You will work closely with development teams to identify defects, develop test cases, and automate tests to enhance the overall efficiency of our quality assurance processes.

Join our dynamic team at 360 IT Professionals as an Automation Quality Assurance Engineer. In this role, you will be instrumental in ensuring the quality and performance of our software solutions through automated testing processes. You will collaborate closely with our development team to create and execute comprehensive test plans, identify bugs, and enhance product quality.

Join our dynamic team at Northstar Staffing Solutions as an Accountant specializing in Regulatory Reporting and Quality Assurance. In this critical role, you will be responsible for ensuring compliance with financial regulations and enhancing the quality of our financial reporting processes.

Join 360 IT Professionals as an Automation Quality Assurance Engineer and become a key player in ensuring top-tier quality for our software products. In this role, you will design, develop, and execute automated test scripts, analyze test results, and collaborate with development teams to enhance product reliability and performance.

The Quality Control Manager (QCM) plays a vital role in upholding quality standards across all construction projects. This pivotal position requires a blend of technical expertise, leadership, and coordination to ensure that quality policies are adhered to consistently. The QCM will collaborate closely with project managers, superintendents, and subcontractors, developing and implementing quality management policies, procedures, and initiatives that lead to compliance and excellence in project delivery.Key Responsibilities:Create and enforce project-specific Quality Management Plans (QMPs).Collaborate effectively with project teams and subcontractors to achieve quality objectives.Perform site visits, inspections, and constructability reviews to verify adherence to codes, standards, and specifications.Oversee the Three Phase Inspection process, encompassing preparatory, initial, and follow-up phases.Facilitate and document preparatory and weekly quality control meetings with both internal and external stakeholders.Review and approve shop drawings, submittals, and contract documents to ensure they align with project requirements.Provide training and mentorship to project teams to recognize and address quality-related risks.Maintain detailed records of quality control activities and non-conformance logs (NCRs), ensuring prompt resolutions.Serve as the primary Quality Control representative, managing all QC functions to prevent delays and uphold schedules.Join our team and spearhead quality initiatives to deliver outstanding construction projects!