ITSM Architect & Transition Lead

Role overview The Genesys Cloud Architect at Miratech will design and implement cloud-based solutions using Genesys technology. Based in Buenos Aires, this position collaborates with teams across the company to build and maintain a reliable cloud infrastructure. The goal is to deliver high performance and a seamless user experience. Main responsibilities Create and deploy scalable solutions with Genesys Cloud. Collaborate with engineering teams to define and carry out cloud strategy. Provide technical leadership and share best practices. Evaluate system performance and drive optimization initiatives. Stay informed about new cloud technologies and industry trends.

We are seeking a talented and experienced Senior Genesys Cloud Workforce Management Engineer to join our dynamic engineering team. In this role, you will play a critical part in optimizing workforce management solutions and enhancing operational efficiency for our clients utilizing Genesys Cloud technology.

Join our dynamic team at Miratech as a CX Project Manager, where you will leverage your expertise in Genesys Cloud to drive successful customer experience initiatives. In this role, you will manage project timelines, collaborate with stakeholders, and ensure the delivery of innovative solutions that enhance client satisfaction.

Join our dynamic team as a Lead Principal Genesys Cloud Professional Services Consultant and spearhead the development of state-of-the-art, enterprise-level contact center solutions.In this pivotal role, you'll take charge of designing and implementing sophisticated multi-channel customer experience platforms, drawing on your extensive knowledge of Genesys Cloud and contemporary contact center technologies.The ideal candidate will showcase exceptional technical leadership, hands-on delivery expertise, and the capability to convert intricate business demands into scalable, high-quality solutions.Key Responsibilities:Act as the primary technical liaison for clients and internal teams, offering expert guidance on Genesys Cloud solutions.Oversee the design and execution of comprehensive technical solutions, including conducting workshops, gathering requirements, and generating technical design documentation with stakeholder approval.Evaluate complex business and technical challenges to define scalable and effective architectural solutions.Manage and advance the technical architecture of Genesys solutions, integrating new technologies and best practices as necessary.Configure and fine-tune Genesys Cloud environments to meet evolving business and operational demands.Direct the planning and implementation of contact center deployments, migrations, and system upgrades.Serve as the primary point of escalation and coordination for all Genesys-related inquiries, collaborating with both internal teams and external partners.Facilitate production readiness activities and ensure a seamless transition of contact center solutions into operational environments.

Role overview This part-time Principal Cloud Network Architect position at Miratech centers on designing and implementing cloud network solutions that match client requirements. The role is based in Buenos Aires and calls for senior-level expertise in cloud networking. Key responsibilities Design and build cloud architectures and networking solutions for various clients. Enhance the efficiency, scalability, and security of Miratech's cloud infrastructure. Collaborate with cross-functional teams to deliver integrated solutions. Offer guidance and mentorship to junior architects. Stay informed about industry trends and emerging technologies. Location and schedule This is a part-time role based in Buenos Aires.

We are seeking a skilled Project Manager with proven experience in Genesys solutions to join our dynamic team in Buenos Aires. The ideal candidate will excel in managing projects effectively while fostering strong communication in English.

Join Miratech as a Junior L1 Genesys Support Engineer and embark on an exciting journey in the world of customer experience technology. In this role, you will be responsible for providing first-level support for Genesys solutions, assisting clients in troubleshooting, and ensuring smooth operation of communication systems.

Join our innovative team at dept as an Adobe Solution Architect. In this pivotal role, you will leverage your expertise in Adobe products to design and implement tailored solutions that drive digital transformation for our clients. Your deep understanding of Adobe Experience Cloud will be crucial in optimizing customer experiences and delivering impactful results.As an Adobe Solution Architect, you will collaborate with cross-functional teams to ensure seamless integration and alignment with client objectives. Your analytical skills will aid in troubleshooting and enhancing system performance, while your communication abilities will help articulate complex technical concepts to non-technical stakeholders.

Join ResilientCo as a Senior Cloud DevOps Engineer, where you will lead the charge in designing and implementing scalable cloud solutions. Your expertise will drive efficiency and innovation in our cloud infrastructure, ensuring optimal performance and security.

As a Network Security Architect at Miratech, you will play a pivotal role in safeguarding our clients' network infrastructures. You will be responsible for designing and implementing robust security architectures, conducting risk assessments, and ensuring compliance with industry standards. Your expertise will help us mitigate potential threats and enhance our security posture, making a significant impact on our engineering team.

About KavakKavak, the first Mexican unicorn, is transforming the used car market and enhancing the user experience across Latin America with its AI-first business model. Recognized as one of the top-rated companies in the region, we recently secured a significant investment of USD $300M led by Andreessen Horowitz, marking one of the largest investments in Latin America. With this growth, we are excited to welcome new team members to help us shape the next chapter of our product, leveraging artificial intelligence to elevate our efforts.We are integrating AI into our core operations, ranging from conversational commerce to generative marketing, and developing systems that derive insights from millions of interactions. Our team thrives on envisioning the impossible, building it, and embracing disruption, proactivity, and ambition in a hyper-growth environment.Kavak Talent1. Deliver Impact: You focus on initiatives that yield measurable outcomes and elevate standards through technology and data. You consistently demonstrate a track record of impactful results.2. Engage Fast: You proactively address challenges and opportunities, making timely decisions, progressing in short cycles, and adapting as needed while upholding high standards.3. Engage with Purpose: You take extreme ownership, fully accountable for the outcomes that affect your work, aligning decisions with Kavak's vision and purpose.4. Play to Win Together: You emphasize collective achievements over individual accomplishments.About the RoleAs we implement AI models, training pipelines, and production inference services, the risks associated with identities, sensitive data, and cloud configurations are significantly heightened. The rapid pace of AI development, combined with distributed architectures, internal and external APIs, and numerous dependencies, necessitates a more precise, modern, and proactive security approach.This role is crucial in enhancing the overall security posture of the organization, safeguarding models, data, pipelines, and critical services while preventing modern attacks such as model extraction, data poisoning, and endpoint abuse. The position encompasses architecture, automation, and security control operations in the cloud, with a hands-on approach. You will collaborate with the Platform and Core AI teams to ensure that each cloud and AI component is designed and operated following best practices from the outset.Work Arrangement: Hybrid (1 day per week at our offices located in Retiro)

We are seeking a highly skilled and innovative Lead Network Convergence Architect to join our dynamic team at Miratech. As a pivotal member of our engineering department, you will be responsible for designing and implementing cutting-edge network solutions that enhance our clients' operations. This position demands a deep understanding of network architecture, convergence technologies, and the ability to lead complex projects from conception to execution.Your expertise will play a crucial role in driving our mission to deliver exceptional value to our customers. If you are passionate about technology and eager to take on new challenges in a collaborative environment, we want to hear from you!

Join our dynamic team at Miratech as a Network Operations & Observability Architect. In this pivotal role, you will design and implement advanced network observability solutions to enhance our operational efficiency. You will leverage your expertise to analyze network performance and ensure seamless service delivery.

Role overview The Senior Data Architect at betsol in Buenos Aires plays a key part in how data is organized and accessed throughout the company. This position focuses on designing and building data solutions that strengthen business intelligence and enhance how data is managed. What you will do Design and build scalable data architectures tailored to business requirements. Collaborate with cross-functional teams to create solutions that enable data-driven decision making. Develop and optimize data models with an emphasis on performance and scalability. Mentor junior colleagues and help foster a culture of ongoing learning and improvement. Requirements Proven experience designing data architectures for complex organizations. Strong skills in data modeling and supporting business intelligence initiatives. Ability to work well with colleagues in different roles and communicate technical concepts clearly. Interest in mentoring and supporting the growth of team members.

TransPerfect is committed to delivering enterprise-level solutions tailored to our diverse international clientele leveraging the GlobalLink suite of products. Our core mission focuses on fostering seamless communication and collaboration across various cultures and languages.About the RoleAs a Solutions Architect, you will engage with internal teams to design and implement enterprise-level solutions for TransPerfect’s global clients utilizing the GlobalLink suite. You will serve as the primary liaison for clients, collaborating closely with Solutions Engineers and Developers throughout the implementation process.Contract DetailsThis position is a one-year contract with the potential for permanent employment.Key ResponsibilitiesCollaborate with the Solutions Engineering team to gather and assess configuration requirements from clients.Create detailed project plans that outline implementation specifics and timelines, including risk assessments.Ensure compliance with implementation deadlines.Coordinate with clients' internal teams during the GlobalLink product implementation.Execute and verify configuration tasks within GlobalLink tools based on client specifications.Act as the main technical contact and escalation point for client inquiries.Support the support team with any client-related configuration challenges.Participate in the lifecycle of GlobalLink products by collaborating with the Product Management team to report client technical issues and request new features based on direct client feedback.Represent the Solutions Architect team in discussions regarding specific projects and initiatives.

Join our dynamic team at Miratech as a Network Services Architect (Voice/SIP). In this pivotal role, you will be responsible for designing and implementing innovative voice and SIP solutions that enhance our network services. You will work closely with cross-functional teams to ensure seamless integration and performance optimization.Your expertise will be critical in developing strategies that align with our clients' needs and industry trends. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about delivering top-notch network solutions.

Role overview The Senior Staff Data Platform Architect at GoFundMe will play a central part in shaping data solutions for the platform. Based in Buenos Aires, Argentina, this position focuses on designing and delivering systems that help the company use data to improve its services. What you will do Guide the technical direction for GoFundMe's data platform. Design solutions that enable data-driven decision making. Influence how data is used to enhance user experiences across the platform. Location This position is based in Buenos Aires, Argentina.

Join a pioneering global technology group that thrives on tackling the most complex challenges. At Qodea, we empower exceptional professionals to engage in work that not only shapes careers but also drives meaningful change. When you become part of our team, you're stepping into a role where you will address unprecedented problems and create innovative solutions.Work alongside an elite network of talents that global giants like Google, Snap, Diageo, PayPal, and Jaguar Land Rover reach out to when time is tight and challenges seem insurmountable. With us, you won’t just consult; you will merge technology, design, and human behavior to deliver effective and rapid outcomes, leaving a lasting impact that you’ll be proud to share.We seek individuals who demonstrate:Innovative thinking to navigate complex challenges.Accountability for their results.Unwavering integrity in all actions.Role OverviewWe are in search of a visionary leader to architect and enhance our cloud infrastructure. This pivotal position requires designing high-performance, scalable systems that drive our business objectives. You'll have the opportunity to work with state-of-the-art technologies and significantly shape the architectural trajectory of our entire delivery center.As a Principal Engineer at Qodea, your responsibilities will include:Designing and building highly scalable cloud systems on GCP, with a focus on performance and reliability.Leading technology selection and system architecture decisions organization-wide.Troubleshooting and resolving complex production issues in large-scale environments.Establishing and refining operational procedures and best practices in infrastructure engineering.Mentoring fellow engineers while fostering a culture of collaboration and knowledge sharing.Ensuring compliance with information security standards and implementing strict security measures across the platform.To excel in this role, you should have:Extensive experience in evolving cloud-based infrastructures, particularly with GCP.Proficiency in infrastructure as code tools like Terraform or Crossplane.A strong grasp of designing high-traffic distributed systems across multiple zones.In-depth knowledge of CI/CD systems, GitOps workflows, and DevOps best practices.Exceptional communication skills to align diverse teams around a unified vision.Additional Qualifications:Certifications such as Google Cloud Professional Cloud Architect or Security Engineer are a plus.Experience with low-level networking and security configurations is advantageous.

Join a cutting-edge technology group that is redefining the future. At Qodea, we provide exceptional talent with the platform to tackle high-stakes projects that can shape careers. Here, you won’t just be completing tasks; you’ll be addressing challenges that have yet to be solved.As part of our elite team, you will collaborate with industry giants like Google, Snap, Diageo, PayPal, and Jaguar Land Rover, stepping in when others have faltered and ensuring solutions are effective and timely.Forget the mundane consultancy roles; with us, you’ll be at the intersection of technology, design, and human behavior, delivering rapid and impactful outcomes. This is the kind of work that makes a difference and leaves you with stories to share.We seek individuals who exemplify:Creativity in addressing complex challenges.Responsibility for every result.Unwavering integrity.Role OverviewWe are on the lookout for a seasoned engineer to architect and sustain our expansive cloud infrastructure. You will leverage automation to guarantee the reliable deployment and scaling of cloud solutions, including load balancers, API gateways, and datastores. You will play a vital role in a team that prioritizes observability, security, and performance.As a Senior Engineer at Qodea, you will:Utilize automation for consistent deployment and scaling of cloud solutions on GCP.Set up and deploy core infrastructure components, including identity-aware proxies and API gateways.Enhance system availability, network capacity, and fault tolerance.Implement and monitor observability tools for logging and troubleshooting distributed systems.Manage SSL certificates and enforce security protocols across all environments.Collaborate with development squads to ensure robust observability and debugging capabilities for all deployments.What Sets You Apart:Extensive commercial experience with cloud platforms, particularly GCP.Expertise in using Terraform for infrastructure as code.Strong knowledge of Docker, Kubernetes, and automated release workflows.Exceptional problem-solving abilities and a detail-oriented approach to infrastructure development.Capacity to work independently while being a valuable member of a collaborative team.Preferred Qualifications:Experience with additional cloud providers such as AWS or Azure.Understanding of FinOps and cloud cost optimization.What We Expect from You:We are committed to establishing a world-class delivery center in Buenos Aires and seek the top engineering talent in the region. We believe the finest work emerges from in-person collaboration, and we expect a genuine effort to be present in the office one to two days a week when not engaged in project work to foster our culture and encourage spontaneous problem-solving.