About the job
Join Mercier Consultancy as an Italian-Speaking Rent-a-Car Consultant in the vibrant city of Sofia! We are seeking a passionate and customer-oriented individual to enhance our team. This role comes with fully paid relocation, giving you the opportunity to embark on a rewarding career while enjoying the benefits of life in Bulgaria.
In this position, you will serve our Italian-speaking clientele by addressing their car rental needs and facilitating a seamless rental experience. Your responsibilities will include managing customer inquiries, processing bookings, and maintaining open lines of communication throughout the rental process. Collaborating with various teams, you will ensure vehicle availability and prioritize customer satisfaction.
Key Responsibilities
- Assist Italian-speaking customers with car rental reservations, modifications, and inquiries
- Provide comprehensive information on rental options, policies, and procedures
- Efficiently manage rental agreements and associated documentation
- Promptly and professionally resolve customer complaints or issues
- Work closely with fleet and operations teams to guarantee vehicle availability and maintenance
- Keep accurate records of customer interactions and transactions
- Support marketing initiatives and promotions aimed at Italian-speaking clients

