Italian Speaking Customer Support Specialist at Mercier Consultancy | Athens

As an Italian Collections Customer Advisor, you will deliver exceptional telephone and administrative support related to call handling and document management. Your role involves conducting thorough analyses to ensure effective telephone interactions, providing tailored solutions to clients that align with our company’s values and guidelines.This position operates under a hybrid work model, allowing you to work from Athens or nearby.

Cross Border Talents is currently seeking enthusiastic Italian speakers to join our team in the tourism sector, representing a prestigious hospitality brand in Greece. Are you ready for an exciting opportunity to relocate abroad and enhance your career?Your Responsibilities as a Customer Advisor:Attend to and document customer inquiries and questions received through toll-free phone lines.Ensure the accurate input of consumer data into our customer service database.Handle client complaints in accordance with our company's escalation policy.Respond to all support calls and emails promptly, ensuring they are resolved within agreed service level agreements (SLAs).Troubleshoot issues using guided questions, reference documents, and system training.Provide solutions to common issues and frequently asked questions.

Join Cross Border Talents as an Italian Customer Advisor in Athens, Greece! Since 2014, we have been tackling the Digital Skills' Shortage with our expert team of Global Recruiters and advanced Algorithms. Our mission is to bridge the gap between exceptional Talent and leading Employers in stunning locations, enhancing our candidates' life experiences. Our commitment to excellence is reflected in the three Seals of Excellence awarded by the European Commission. With over 1,000 job openings monthly across ten EU countries, are you ready to be part of our success story?Looking to gain professional experience while living in Athens? Picture yourself enjoying vibrant city life and amazing opportunities after work.Utilize your language and technology skills by joining one of the leading BPO companies in Athens. Our client is a global industry leader, dedicated to providing superior service to their customers while collaborating with prestigious international brands.Your Role as a Customer Advisor:Represent a renowned global brand.Become part of a diverse and inclusive team.Cultivate customer relationships to deliver exceptional experiences.Diagnose issues utilizing open-ended questions, support documents, and system training.Provide solutions to common inquiries and challenges.

Join our Dynamic Team as an Italian Customer Advisor in Athens, Greece! At Cross Border Talents, we have been tackling the global digital skills shortage since 2014, utilizing innovative recruiting methods and algorithms to connect extraordinary talent with premier employers in stunning cities that enhance our candidates' quality of life. Our commitment to excellence is backed by three prestigious awards from the European Commission, affirming the significance of our mission. With over 1,000 job openings each month across 10 EU countries, we invite you to be a part of this exciting journey!Are you eager to gain professional experience while enjoying the vibrant city of Athens? Picture yourself working in a thriving environment, with opportunities to develop your technology and language skills!As our Italian Customer Advisor, you will collaborate with one of the leading BPO companies in the industry, providing exceptional customer service for globally recognized brands. Your role will involve supporting customer inquiries and ensuring a positive experience.Your Responsibilities: Act as a representative for a well-known global brand; Engage in a multicultural work environment; Foster and maintain strong customer relationships to enhance their experience; Utilize troubleshooting techniques via open-ended questions, support documents, and system training; Provide insightful recommendations for common queries and challenges.

Join Cross Border Talents as an Italian Customer Advisor in Athens, Greece! Since 2014, we have been addressing the global digital skills shortage through innovative recruitment strategies and advanced algorithms. Our mission is to connect talented individuals with top employers in stunning locations, ensuring a high quality of life for our candidates. Our commitment to excellence is reflected in the three awards we have received from the European Commission. With over 1,000 job openings across 10 EU countries every month, we invite you to be a part of our success story. Are you eager to gain professional experience while enjoying the vibrant city of Athens? If you possess language and tech skills, this is the opportunity for you! As a valued customer support agent for one of Greece's largest BPO companies, you will provide exceptional service, representing prestigious global brands. Your Role as a Customer Advisor: Serve as an ambassador for a renowned global brand; Thrive in a multicultural workplace; Foster customer relationships to deliver outstanding experiences; Utilize problem-solving techniques with effective questioning and available resources; Provide solutions for common queries and issues.

Cross Border Talents is actively seeking enthusiastic Italian speakers to join our team in Greece. Are you ready to embark on an exciting adventure abroad?Your Role as a Customer Technical Advisor:Address and document customer inquiries received via toll-free customer service lines.Input consumer inquiries, feedback, and questions into our customer service database with precision.Handle and log client complaints according to our escalation policy.Respond to support calls and emails, ensuring they are resolved within established service level agreements (SLAs).Troubleshoot issues by utilizing open-ended questions, support documentation, and system training.Provide solutions for common problems and frequently asked questions.

Join our dynamic team as a French Collections Customer Advisor, where you'll play a crucial role in providing exceptional telephone and administrative support for our clients. Your responsibilities will include effective call and document management, ensuring our clients receive tailored solutions aligned with our company's values and guidelines.Key Responsibilities:Serve as the primary point of contact for customers via telephone and email, delivering outstanding support.Foster positive relationships with customers, ensuring respectful and fair treatment.Conduct thorough affordability assessments to understand each client's financial situation and establish reasonable repayment plans when applicable.Communicate the advantages of achieving their 'debt-free day,' providing clear timelines and information regarding repayment plans.Guide customers on the availability of free financial advice services.Maintain detailed and accurate records of calls, ensuring all system notes reflect a professional and truthful account of conversations.

Cross Border Talents is currently seeking enthusiastic Italian speakers to join our team in Greece. If you're considering an exciting opportunity to relocate abroad and expand your career, we want to hear from you!Your Role as a Customer Technical Advisor:Handle and document customer inquiries via our free phone lines efficiently.Accurately input customer inquiries, questions, and feedback into our customer service database.Address client complaints and ensure they are logged according to our company's escalation policy.Respond to support calls and emails promptly, ensuring resolution within established service level agreements (SLAs).Utilize open-ended questions, support documentation, and system training to troubleshoot customer issues effectively.Provide solutions and recommendations for common issues and frequently asked questions.

Cross Border Talents is actively seeking fluent Italian speakers for an exciting opportunity in Greece. Are you ready to embark on a new adventure abroad?Your Role as a Customer Technical Advisor:Handle and register customer inquiries via toll-free phone lines;Ensure precise data entry of customer inquiries, questions, and feedback in the customer service database;Address client complaints according to company policy and record them accurately;Respond to all support calls and emails promptly and within set SLAs;Utilize troubleshooting techniques, including open-ended questions and support documentation;Provide solutions to common issues and frequently asked questions.

Join Cross Border Talents as an Italian Customer Technical Advisor in the vibrant city of Athens, Greece! Are you ready to embark on an exciting international journey?Your Responsibilities: Handle and document customer inquiries via toll-free phone lines. Accurately input data regarding customer questions and feedback into our service database. Address client complaints in accordance with the company's escalation policy. Ensure all support calls and emails are resolved within agreed SLAs. Utilize effective troubleshooting techniques through open-ended questions and support documentation. Provide solutions for common issues and frequently asked questions.

Are you a native Italian speaker with a strong commitment to customer service? Join us in Athens to work with a globally renowned car rental company, assisting customers with their inquiries!If you possess fluency in Italian and English, along with exceptional communication abilities, we are eager to receive your application!Your Responsibilities:Assist customers by addressing their questions about vehicle options, rental fees, reservations, and regulations.Provide accurate information using appropriate tools, methods, and processes to ensure customer satisfaction.Deliver a high standard of service to partners and create a positive experience.

Join Mercier Consultancy in a rewarding position as an Italian-Speaking Customer Service Representative for our esteemed NGO/Non-Profit Organization. In this significant role, you will deliver essential support to our Italian-speaking clients and community members, helping them navigate inquiries related to our impactful programs, services, and initiatives that foster social change and community growth.Your proficiency in Italian is crucial as you interact with clients and stakeholders, ensuring they receive the information they need while addressing their concerns with empathy and professionalism. You will be instrumental in enhancing communication and advancing the organization’s mission to uplift lives.Key ResponsibilitiesDeliver outstanding customer service in Italian via phone, email, and chat regarding NGO services and programsAssist clients with inquiries about programs, volunteer opportunities, and resources provided by the organizationManage complaints and furnish accurate information to stakeholders promptlyDocument customer interactions and feedback meticulously in our CRM systemCollaborate with program teams to gain comprehensive knowledge of initiatives for effective assistanceCollect and communicate stakeholder feedback to improve program offerings and service deliveryStay updated on the organization’s mission, values, and ongoing projects

We are seeking a dynamic and motivated Italian-speaking professional to join our client's Customer Support team in Athens. In this role, you will assist customers with technical inquiries, ensuring they receive the best possible support. No prior IT experience is necessary; if you possess strong communication skills and a passion for helping others, we will equip you with the training needed to excel!Your journey will begin with comprehensive hands-on training that will not only familiarize you with our client's products but also hone your problem-solving abilities. This position is an excellent opportunity to kick-start your career in customer experience, product support, or IT.Key Responsibilities:• Address customer inquiries through phone, email, or chat with a positive and helpful demeanor.• Assist customers in navigating through basic troubleshooting procedures to resolve technical challenges.• Maintain customer satisfaction by providing timely and clear updates.• Escalate complex technical issues to senior team members when necessary.Requirements:• Proficient communication skills in Italian (both written and spoken).• Fluent in English (C1 level).• A patient, empathetic approach with a strong customer-first mentality.• Eagerness to learn and adapt to new systems and processes.• Basic computer literacy (we’ll provide the training you need).• Must be able to work on-site at our client’s office in Athens.

Join our dynamic team as a Flemish Collections Customer Support Specialist, where you will provide essential telephone and administrative assistance to facilitate effective call and document management. You will be responsible for performing initial analyses of customer information to ensure proper call handling and delivering solutions that align with our company values and guidelines.

Join Cross Border Talents as an Italian Customer Support Specialist in Athens, Greece!Your Responsibilities:Engage with customers by responding to inquiries via toll-free phone lines.Accurately log consumer questions and feedback in our customer service database.Handle and document client complaints according to our escalation policy.Ensure timely resolution of support calls and emails within agreed Service Level Agreements (SLAs).Troubleshoot issues using effective questioning techniques, support documents, and training resources.Provide solutions to common inquiries and frequently asked questions.

Join the vibrant team at Mercier Consultancy as an Italian-Speaking Customer Support Representative in our Logistics Department, based in the picturesque city of Athens, Greece! In this pivotal role, you'll be the primary point of contact for our Italian-speaking clients, assisting them with their logistics inquiries and ensuring their issues are resolved quickly and efficiently.This position is ideal for individuals who excel in dynamic settings and are dedicated to delivering outstanding customer service. If you possess strong problem-solving skills and a passion for effective communication, we would love to welcome you to our team!Key Responsibilities Address customer inquiries in Italian through phone, email, and chat channels Provide assistance on logistics services, shipment tracking, and delivery questions Accurately document customer interactions and resolutions within our support system Work collaboratively with internal logistics teams to resolve client issues Keep clients updated on their shipments and any service alterations Collect client feedback to enhance our logistics services Engage in training sessions to remain knowledgeable about logistics practices and tools

Join Mercier Consultancy as an enthusiastic Italian-Speaking Customer Support Specialist within our Client's IT Support Services team. In this vital position, you will deliver outstanding assistance to our Italian-speaking clientele, addressing a diverse range of IT-related inquiries and support needs.Your proficiency in Italian will be crucial for providing clear communication and effective solutions as you assist clients with troubleshooting issues, navigating IT services, and enhancing their overall technological experience. You will play a significant role in ensuring customer satisfaction and upholding high service standards within the IT support framework.Key Responsibilities Deliver high-quality customer service in Italian through phone, email, and chat for IT support inquiries Assist customers with technical challenges, software troubleshooting, and service inquiries Accurately document customer interactions in our CRM and IT ticketing system Collaborate with the technical support team to resolve complex issues effectively Educate clients on product features and best practices for optimal technology use Collect client feedback to enhance IT services and support quality Stay informed about the latest technology trends and solutions relevant to our services

The Mellon Technologies is looking to hire a Senior Collection Agent / Financial Advisor on behalf of a major financial institution, for their office located in Marousi, Attica.The successful candidate will be responsible for the following tasks:Conducting phone outreach to existing clients regarding their outstanding financial obligations.Guiding customers in finding the most suitable repayment solutions for their debts.Evaluating and negotiating potential repayment proposals with current clients in alignment with company policies.Maintaining accurate and reliable updates in the company’s management systems.Investigating each case and proposing tailored alternative solutions to meet the clients' needs.

Join our dynamic team at a premier social media platform that plays a vital role in connecting people and nurturing communities across the globe. Our client is committed to delivering a secure, enjoyable, and enriching experience for all users. We are on the lookout for enthusiastic and customer-centric individuals who can support our French or Italian-speaking users.Key Responsibilities:Provide timely and professional responses to customer inquiries via social media, email, and live chat in French or Italian.Address customer complaints and issues with efficiency, offering suitable solutions and alternatives within designated timeframes.Follow up to confirm resolution and ensure high levels of customer satisfaction.Evaluate and understand customer needs to enhance satisfaction.Maintain accurate records of customer interactions and actions taken.Work collaboratively with team members and other departments to address complex issues and enhance the overall customer experience.Offer constructive feedback on customer service processes and recommend improvements.Stay informed about platform updates, changes, and new features to relay accurate information to customers.