About the job
Join the dynamic team at Mercier Consultancy MD as an Italian-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria. This role presents an excellent opportunity to advance your career in customer service while immersing yourself in the rich culture and lively atmosphere of Bulgaria's capital. As a part of this position, you will receive a fully paid relocation package to ensure a seamless transition to your new home.
Key Responsibilities
- Deliver outstanding customer support to Italian-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries, bookings, orders, and resolve issues efficiently and professionally.
- Accurately document customer interactions in company systems.
- Work collaboratively with internal teams to ensure timely resolution of customer concerns.
- Stay informed about company products, policies, and procedures to provide precise information to customers.
- Adapt to flexible working hours and shift patterns, including weekends when necessary.

