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Italian-Speaking Customer Service Roles in Sofia, Bulgaria with Relocation Package

Mercier Consultancy MDRemote — Apulia, Italy
Remote Full-time

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Experience Level

Entry Level

Qualifications

Requirements Fluency in Italian (both spoken and written) is essential. Proficiency in English is preferred. Previous experience in customer service or related roles is advantageous. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. Eagerness to relocate to Sofia, Bulgaria, with a fully supported relocation package. Capability to thrive in a team-oriented and fast-paced environment. Basic computer skills and familiarity with CRM tools are a plus.

About the job

Join the dynamic team at Mercier Consultancy MD as an Italian-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria. This role presents an excellent opportunity to advance your career in customer service while immersing yourself in the rich culture and lively atmosphere of Bulgaria's capital. As a part of this position, you will receive a fully paid relocation package to ensure a seamless transition to your new home.


Key Responsibilities

  • Deliver outstanding customer support to Italian-speaking clients through various channels including phone, email, and chat.
  • Assist customers with inquiries, bookings, orders, and resolve issues efficiently and professionally.
  • Accurately document customer interactions in company systems.
  • Work collaboratively with internal teams to ensure timely resolution of customer concerns.
  • Stay informed about company products, policies, and procedures to provide precise information to customers.
  • Adapt to flexible working hours and shift patterns, including weekends when necessary.

About Mercier Consultancy MD

Mercier Consultancy MD is a forward-thinking consultancy firm dedicated to providing exceptional customer service solutions. With a commitment to fostering a supportive and engaging work environment, we empower our team members to excel and grow within their roles. Join us in Sofia and be part of a company that values innovation and customer satisfaction.

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