About the job
Join Mercier Consultancy as we seek dynamic and customer-focused Italian-Speaking Customer Service Representatives to be part of our team in Sofia, Bulgaria. We offer a robust relocation package to facilitate your move and ensure a smooth transition to your new role!
In this pivotal position, you will serve as the initial point of contact for our Italian-speaking clientele. Your role will encompass addressing inquiries, resolving issues, and providing an exceptional service experience that fosters customer satisfaction and loyalty.
Key Responsibilities
- Provide exemplary customer service in both Italian and English through various communication channels.
- Respond promptly and professionally to customer inquiries, concerns, and requests.
- Maintain accurate records of all customer interactions within our CRM system.
- Work collaboratively with internal teams to ensure effective resolution of customer challenges.
- Collect and evaluate customer feedback to contribute to service enhancements.
- Stay updated on product offerings and organizational developments.
- Participate in ongoing training to refine your customer service skills.

