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Italian-Speaking Customer Service Representatives in Sofia, Bulgaria - Relocation Package

Mercier ConsultancyMilan, Metropolitan City of Milan, Italy
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsFluent in Italian and English with excellent verbal and written communication skills. Prior customer service experience is preferred, especially in relevant industries. Strong problem-solving abilities and a customer-centric approach. Capable of managing multiple tasks in a fast-paced environment. High attention to detail and exceptional organizational skills. Passionate about delivering outstanding customer experiences. Familiarity with CRM systems and customer support tools is an asset.

About the job

Join Mercier Consultancy as we seek dynamic and customer-focused Italian-Speaking Customer Service Representatives to be part of our team in Sofia, Bulgaria. We offer a robust relocation package to facilitate your move and ensure a smooth transition to your new role!

In this pivotal position, you will serve as the initial point of contact for our Italian-speaking clientele. Your role will encompass addressing inquiries, resolving issues, and providing an exceptional service experience that fosters customer satisfaction and loyalty.

Key Responsibilities

  • Provide exemplary customer service in both Italian and English through various communication channels.
  • Respond promptly and professionally to customer inquiries, concerns, and requests.
  • Maintain accurate records of all customer interactions within our CRM system.
  • Work collaboratively with internal teams to ensure effective resolution of customer challenges.
  • Collect and evaluate customer feedback to contribute to service enhancements.
  • Stay updated on product offerings and organizational developments.
  • Participate in ongoing training to refine your customer service skills.

About Mercier Consultancy

Mercier Consultancy is a forward-thinking organization committed to providing top-notch consultancy services. We pride ourselves on creating a supportive environment that fosters professional growth and development for our team members.

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