About the job
Trexquant is seeking an IT Systems Engineer focused on end-user support for its Gurugram, Haryana office. This role centers on delivering reliable day-to-day IT support, managing devices, and maintaining a secure, efficient workplace. The position also includes providing light after-hours support for US-based users during India business hours when needed.
Main Responsibilities
- Configure and deploy desktops, laptops, and workstations running Windows and macOS.
- Deliver first- and second-line support for hardware, software, and access issues.
- Set up, manage, support, and troubleshoot Windows 11 and macOS environments.
- Oversee user accounts, identity management, and access controls across systems.
- Handle device management, imaging, and endpoint deployment with current tools.
- Troubleshoot login, multi-factor authentication, VPN, email, and access issues.
- Assist with onboarding and offboarding, including account setup, permissions, and device provisioning.
- Resolve printer and peripheral device problems.
- Provide basic support for Linux systems.
- Use scripting (such as PowerShell) for automation and administrative tasks.
- Offer occasional off-hours support for US users, mainly for access-related issues.
Networking and Infrastructure
- Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity).
- Support Wi-Fi access points, patching, and cabling.
- Assist with firewall access and connectivity concerns.
- Escalate complex technical issues when required.
Operational Duties
- Provide steady IT support during India business hours.
- Monitor and resolve user access and authentication issues.
- Manage and update tickets in the IT service management system.
- Maintain asset inventory and documentation.
- Ensure systems comply with patching and security standards.
- Collaborate with global IT teams on support tasks and projects.

