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IT Support Technician

ChimeNew York, NY, USA
On-site Full-time $34.62/hr - $48.08/hr

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Experience Level

Experience

Qualifications

Key ResponsibilitiesAccountability & Technical ProficiencyOwns Outcomes: Ensure that every ticket or task is completely resolved and documented, showcasing accountability and commitment to service excellence. Technical Proficiency: Demonstrate proficiency in end-user device management, account administration, and SaaS troubleshooting. Quality & Standards: Adhere to Standard Operating Procedures (SOPs) meticulously and provide constructive feedback to senior team members for SOP enhancements. Troubleshooting: Address basic infrastructure issues and possess a comprehensive understanding of core IT infrastructure and workflows end-to-end. Policies: Comply with and contribute to IT policies and knowledge base documentation. End-User Support & ExecutionTicket Resolution: Efficiently resolve moderate-complexity tickets while meeting service-level objectives. Workload Management: Independently manage daily workload with minimal supervision. Communication: Effectively communicate with users and colleagues in both written and verbal formats. AV Support: Provide basic AV support and maintenance for medium to small meetings, including daily checks and service desk requests.

About the job

Chime is building an IT Support & Operations team focused on delivering a strong employee experience while maintaining security and scalability. The IT group partners closely with teams across the company to help colleagues stay productive, collaborate, and support Chime’s ongoing growth.

Role overview

The IT Support Technician (L2) plays a hands-on role within the IT Support team. This position involves direct technical support for both local and remote staff, working to resolve issues and keep operations running smoothly.

What you will do

  • Take ownership of technical support requests and drive them to resolution promptly
  • Manage tickets of moderate complexity for employees onsite and working remotely
  • Follow established processes to maintain consistent standards
  • Deliver reliable, high-quality support with thorough attention to detail

What matters here

  • Strong attention to detail and pride in producing quality work
  • Accountability for results and consistent follow-through
  • Ability to balance efficiency with careful, complete solutions

Location

This role is based in New York, NY, USA.

About Chime

Chime is at the forefront of redefining the banking experience, with a strong focus on providing an exceptional service to its members. The organization values innovation and collaboration, aiming to enhance the financial well-being of its users through technology-driven solutions.

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