About the job
Chime is building an IT Support & Operations team focused on delivering a strong employee experience while maintaining security and scalability. The IT group partners closely with teams across the company to help colleagues stay productive, collaborate, and support Chime’s ongoing growth.
Role overview
The IT Support Technician (L2) plays a hands-on role within the IT Support team. This position involves direct technical support for both local and remote staff, working to resolve issues and keep operations running smoothly.
What you will do
- Take ownership of technical support requests and drive them to resolution promptly
- Manage tickets of moderate complexity for employees onsite and working remotely
- Follow established processes to maintain consistent standards
- Deliver reliable, high-quality support with thorough attention to detail
What matters here
- Strong attention to detail and pride in producing quality work
- Accountability for results and consistent follow-through
- Ability to balance efficiency with careful, complete solutions
Location
This role is based in New York, NY, USA.

