About the job
At Acturis, innovation is woven into the fabric of our organization.
Founded in 2000 by Theo Duchen and David McDonald, our journey began in a modest garden shed with a vision to transform insurance technology. From these humble beginnings, we have evolved into a global leader in SaaS solutions, widely trusted within the industry.
Today, more than 100,000 users across over 40 countries utilize the Acturis platform, a testament to our collaborative efforts with brokers, insurers, and MGAs. We are committed to continually shaping the market and setting new standards within both personal and commercial lines.
Acturis is honored to be recognized as a Great Place to Work® 2026, and we maintain an innovative, collaborative start-up culture as we expand globally. With over 90% of our new hires coming from graduate backgrounds, we provide a vibrant environment for early-career talent to develop and make a significant impact. As an EcoVadis Committed-rated organization, we prioritize sustainable and responsible operations to create long-term value.
Key Responsibilities:
Provide first-line technical support to colleagues in central Birmingham.
Log and manage support tickets through our help desk system, assisting a global team of 800 colleagues.
Assemble and maintain a diverse fleet of laptops using technologies such as MDT, and adhere to established IT procedures for onboarding, Active Directory checks, and office equipment setup.
From day one, you will receive mentorship, a clear career trajectory, and substantial responsibilities, all within an environment designed for rapid growth and meaningful contributions.
What You Can Expect:
A transparent career path, regular feedback, and three formal performance reviews each year.
Opportunities to take ownership, develop specialized skills, and participate in essential IT projects.
Intensive onboarding, industry-recognized training, and funding for technical courses as you advance.

