IT Support Team Leader

AppsFlyer, a global leader in marketing measurement, attribution, and data collaboration, empowers brands to make informed business decisions with privacy-focused technologies at scale. Our platform handles hundreds of billions of data points daily, supporting mission-critical products with an emphasis on scalability, reliability, and trust.The Collab Unit is on the lookout for a talented Team Leader to head the Audience Team. This team is crucial for developing the products and infrastructure that enable customers to create, manage, and activate high-value audiences across various channels and marketing scenarios. As the leader of this strategic domain, you will guide a multidisciplinary engineering team in shaping the future of audience building and activation.In this role, you will collaborate closely with product managers, architects, data teams, and other engineering teams to deliver scalable, dependable, and user-centric solutions. We seek a strong engineering leader who is enthusiastic about building exceptional teams, tackling complex data and backend challenges, and effectively driving execution in a dynamic environment.

Join Payoneer as a Team Leader in Cloud Modernization, where you'll spearhead innovative projects that transform the way businesses operate in the cloud. Your leadership will be crucial in guiding a talented team to leverage cutting-edge technologies and enhance our cloud infrastructure.

Join Spines: The Leading Book Publishing Platform in the U.S.At Spines, we are revolutionizing the publishing industry for a new era, driven by cutting-edge technology and a commitment to our authors.Our innovative publishing platform integrates powerful AI with human expertise, empowering writers to publish professionally across various formats and languages. We simplify the complex publishing process, making it scalable and author-centric.Our mission is to make professional publishing accessible to everyone, ensuring that every great story is told.We are assembling a passionate team of individuals eager to shape the future of publishing, united by craftsmanship, purpose, and the chance to make a significant impact on authors and readers worldwide.Are you ready to create what comes next and redefine the future for creators around the globe? Apply today!About the Role:We are seeking a seasoned Senior Product Manager & Team Lead to become an essential part of our team. You will play a pivotal role in navigating the unique challenges of the B2C sector while guiding our transformation into a genuine Product-Led Growth (PLG) organization. This position demands a combination of high-level strategic thinking, team leadership, and a hands-on technical approach to scaling products in a dynamic growth environment.Key Responsibilities:Lead and mentor a team of product professionals to translate complex data into impactful results.Develop and implement a Product-Led Growth strategy to enhance user acquisition, engagement, and retention for our B2C audience.Take ownership of the product roadmap, prioritize features, and drive execution while balancing speed and quality.Conduct market research and user analysis to uncover opportunities for product innovation and enhancements.Define key performance metrics and monitor product performance to optimize effectiveness.Collaborate with cross-functional teams, including C-level executives, developers, designers, operations, and marketing.Drive user testing and experimentation to refine product features and ensure successful releases.

About Spines: The Leading Book Publishing Platform in the U.S.At Spines, we are revolutionizing the publishing landscape for a new generation, harnessing the power of technology to prioritize authors.Our innovative publishing platform merges advanced AI capabilities with human expertise, enabling writers to publish professionally in diverse formats and languages. The tools we create simplify the intricacies of publishing, making it accessible, scalable, and author-centric.Our mission is to ensure that every remarkable story finds its voice, allowing no great narrative to be overlooked.We are expanding our team with individuals eager to shape the future of publishing, fueled by passion, purpose, and the chance to make a significant difference for authors and readers worldwide.Are you ready to contribute to what comes next and redefine the future for creators globally? We invite you to apply now.The ideal candidate will deliver comprehensive technical support to teams both in Israel and internationally, adeptly troubleshooting hardware and software challenges, facilitating employee onboarding, and ensuring seamless system functionality.We seek a curious and hands-on individual, a collaborative team player with an open mindset, keen technical intuition, and a proactive approach to enhancing and streamlining IT processes. A service-oriented demeanor and the ability to work independently in a dynamic, global environment are essential.

Are you ready to take the next step in your career as a Senior AI Prompt Engineer? Join Payoneer's cutting-edge Digital & AI Team, where you will be at the forefront of AI technology. In this role, you will design and develop advanced AI prompts that enhance user experience and drive business success.As a key member of our team, you will collaborate with cross-functional partners to create innovative solutions that utilize AI capabilities. Your expertise will contribute to improving our product offerings and delivering exceptional value to our clients.

Join AppsFlyer as an IT Service Desk Specialist and become an essential part of our global IT team. In this key frontline position, you will represent IT to employees around the globe, ensuring smooth daily technology operations and providing exceptional service experiences. As a member of a progressive IT organization that embraces AI-driven operations and automation, you will not only tackle technical challenges but also help in creating smarter, faster, and more self-service IT support solutions. The ideal candidate will possess robust technical skills coupled with a service-oriented mindset and a genuine interest in AI and automation. Key Responsibilities: Technical Support & Troubleshooting Deliver technical support across all AppsFlyer offices, focusing primarily on the EMEA region. Identify and resolve hardware, software, and connectivity issues in macOS and Windows environments. Troubleshoot Tier 1 office network and connection problems, escalating more complex issues as necessary. Install, configure, and troubleshoot end-user devices, software, and peripherals. Provide technical support for video conferencing solutions (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and corporate events. Service Management Efficiently manage and respond to service requests through the IT ticketing system, ensuring comprehensive documentation of all interactions. Prioritize incidents and requests in accordance with Service Level Agreements (SLAs). Guide colleagues through problem-solving processes and offer clear direction on IT products and services. Escalate unresolved issues to higher support tiers with thorough context and documentation. Operations & Continuous Improvement Oversee IT onboarding and offboarding processes, ensuring a seamless employee lifecycle experience. Maintain an accurate IT asset inventory and support asset lifecycle management. Create and update knowledge base articles and technical documentation for the team and self-service resources. Identify and propose enhancements to IT procedures, workflows, and automation opportunities. Utilize AI tools and automation to improve support efficiency, decrease resolution times, and enhance the employee experience.