IT Support Specialist

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Genetec Inc. is seeking a Delivery & Operations Specialist in Montreal to support Security Center SaaS, a unified security platform that integrates access control, video management, forensic search, intrusion monitoring, and automation. Built on Microsoft Azure, this solution removes the need for on-premise servers and storage, helping customers reduce hardware costs and installation times. Role overview This position works closely with support, DevOps, and cloud operations teams to build processes and tools that improve product support and delivery. The role also collaborates with sales and certified system integrators to ensure smooth deployments for both current customers and those evaluating the platform. What you will do Maintain system availability according to service level agreements. Develop and update monitoring, metric collection, and deployment tools. Support performance optimization and capacity planning efforts. Track trends and recurring incidents through feedback and reporting. Analyze and resolve customer incidents and service requests. Provide Business Intelligence data to product management and sales. Assist tier one technical support and manage escalated, complex, or strategic customer cases. Requirements Bachelor's degree in Computer Science or Computer Engineering, or equivalent experience. Ability to work independently, show initiative, and adapt to new challenges. Strong organizational skills, deductive reasoning, and attention to detail. Solid analytical and troubleshooting abilities. Comfortable multitasking, working iteratively, and shifting priorities as needed. Excellent written and verbal communication skills. Collaborative approach and commitment to team goals. Interest in process improvement and a focus on customer satisfaction.

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Team Dynamics:As a Technical Support Specialist, you will be part of a vibrant team of talented professionals providing exceptional technical support to Genetec clients for Omnicast products (video). Your troubleshooting skills will be essential in addressing customer inquiries via phone, online portal, or chat. You will contribute to a collaborative environment, playing a crucial role in Genetec's commitment to delivering a positive experience for every client.With a comprehensive onboarding process, seasoned colleagues and your team leader will guide you to thrive in your new role.Your Daily Overview:Handle incoming calls, online requests, and chats related to software applications, networking, Windows operating systems, SQL Server databases, hardware, and other relevant technologies.Understand, analyze, and resolve clients' technical issues, which may vary in complexity.Build and utilize a virtual environment to train, test, replicate client environments, and reproduce issues.Accurately log all client issues and interactions in our customer relationship management system.Ensure all reported incidents are resolved in accordance with Genetec's service level agreement.Collaborate with team members and software delivery specialists.Escalate unresolved issues as necessary.What Makes You an Ideal Candidate:Fluency in both French and English, written and spoken, as the role involves interactions with international clients and colleagues.Good judgment and the ability to make decisions under pressure.Technical diploma (DEC), certification in computer science or electronics, or equivalent work experience.Strong analytical and problem-solving skills.Ability to thrive in a fast-paced environment while maintaining professionalism and confidence.Willingness to work rotating shifts until 8 PM and on holidays as needed.Your Technical Expertise:Knowledge of networking principles and a solid understanding of TCP/IP and UDP protocol layers.Experience with MS SQL databases (structures and queries).Familiarity with Microsoft Windows Server utilities and Windows Sysinternals.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Role Overview Nuvei is hiring a Bilingual Merchant Support Specialist to join its team in Montreal, Quebec, or remotely from anywhere in Canada. This position requires complete fluency in both French and English. Candidates based in Montreal or Ste-Catherine may work in a hybrid model; those elsewhere in Canada will work fully remote. About Nuvei Nuvei is a Canadian fintech company supporting businesses worldwide with payment processing solutions. The company offers a modular technology platform that helps clients accept next-generation payments, manage payouts, and access services such as card issuing, banking, risk management, and fraud protection. Nuvei operates in over 200 markets, provides local acquiring in 47 regions, and supports 586 alternative payment methods. What You Will Do Work scheduled shifts to deliver 24/7 support to merchants. Respond to inbound calls for customer service and technical support. Use documentation and support tools to provide accurate assistance. Manage critical or sensitive situations with professionalism and care. Resolve merchant inquiries promptly and effectively. Spot and report trends to support ongoing improvement. Take on additional tasks that contribute to merchant satisfaction and company goals. What We’re Looking For Strong team player with a sense of accountability. Delivers high-quality work consistently. Follows documented processes and seeks solutions when needed. Motivated to learn and grow professionally. Excellent at solving problems. Holds a high school diploma or equivalent. Fluent in both French and English (required).

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join our dynamic team at info-ways as a Unix Production Support Specialist. In this role, you will be responsible for providing expert support and troubleshooting for Unix-based systems. Leverage your skills in system administration to ensure optimal performance and reliability of our production environment.

Join Medfar as a Customer Support Specialist and be the voice of our innovative healthcare solutions! In this dynamic role, you will provide exceptional service to our clients, guiding them through our products and ensuring their needs are met with efficiency and empathy. Your expertise will not only help resolve inquiries but also enhance the customer experience, fostering long-term relationships.

Join Emco Corporation as a Sales Support Specialist, where you will play a key role in ensuring our sales team is equipped to provide exceptional service to our clients. In this dynamic position, you will support various sales processes, manage customer inquiries, and collaborate with team members to drive sales success.Your responsibilities will include maintaining accurate records, assisting with sales reports, and providing administrative support to enhance operational efficiency.

Join the dynamic team at Emco Corporation as a Sales Support Specialist. In this crucial role, you will be responsible for assisting the sales team in achieving their goals by providing exceptional support and ensuring efficient operations. Your ability to manage client inquiries, process orders, and maintain accurate records will be key to our success.

As an Applications Specialist at Collabera, you will play a crucial role in supporting our clients through the implementation, maintenance, and enhancement of their applications. You will collaborate closely with cross-functional teams to ensure the smooth operation and optimal performance of software systems. Your expertise will be essential in troubleshooting issues, providing user training, and managing application upgrades.

Your Team Dynamics:The Dedicated Client Care Specialist serves as a crucial link between Genetec and a select group of significant clients. Your primary responsibility is to deliver exceptional technical support, whether through email, phone, or on-site, pertaining to all Genetec products including video surveillance, access control, and automatic license plate recognition.You will cultivate strong professional relationships with your client group, gaining in-depth knowledge of their work environments to provide swift and professional technical assistance. Mastery of Genetec products and troubleshooting techniques, alongside solid analytical, communication, and organizational skills, is essential.Your Day at a Glance:Resolve client technical issues directly via phone and emailAccurately log all issues in Genetec's CRM system, Clarizen, and the client's SharePoint siteEnsure all reported incidents are addressed in accordance with Genetec's service level agreementsConduct periodic management assessments via conference calls for each of the strategic accountsCarry out annual on-site or remote evaluations of strategic client systemsPerform regular diagnostic reviews of client systems and follow up with comprehensive diagnostic reportsEscalate client issues through appropriate channelsCollaborate with field engineers, solution architects, or project managers as part of a professional development planDraft technical documentation and articlesWhat Makes You an Excellent Candidate:Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experienceFluent in both French and English, with strong verbal and written communication skills (the role involves interaction with international colleagues and clients)Excellent communication abilities, both oral and writtenThorough knowledge of Genetec products with at least one year of experience in customer support for GenetecOutstanding analytical and troubleshooting skills for hardware and softwareAble to manage multiple tasks simultaneously, employing an iterative approach and adapting to shifting prioritiesYour Technical Expertise:Strong understanding of Windows 8 and 10 and Windows ServerExcellent knowledge of networking principles and IP protocols...

Join Airbnb as a Claims Experience Specialist, where you'll play a vital role in enhancing the customer journey for our Hosts and Guests. Your primary responsibility will be to understand and address the unique needs of our customers, ensuring personalized and empathetic support throughout the claims process. You'll contribute to our mission of delivering exceptional service and maintaining high retention rates within our vibrant community. In this dynamic role, you will not only resolve issues efficiently but also create memorable interactions that foster trust and satisfaction among our users.

Role Overview Unity Technologies is looking for an IT Operations Specialist in Montreal, Canada. This position plays a key role in keeping our technology infrastructure running smoothly. As part of our IT team, you’ll help ensure every staff member has reliable access to the digital tools they need. Expect to troubleshoot user issues, learn our systems quickly, and provide responsive support to Unity colleagues. What You Will Do Provide technical support for both macOS and Windows computers. Follow SLA agreements and comply with company IT policies. Manage your own queue of support tickets using our ticketing system. Maintain and update the internal IT knowledge base and documentation. Deliver attentive customer service to employees across global locations. Opportunities for Growth This role may include chances to take initiative on IT projects, automate routine tasks, or deepen expertise in areas like network security. Your work will directly support team productivity and help Unity achieve its goals. The position offers room to develop technical skills and solve new challenges alongside a supportive team.

Join info-ways as a Business Intelligence Product Support Specialist, where you will play a crucial role in ensuring the seamless operation of our BI products. You will be responsible for administering, supporting, and enhancing our business intelligence solutions. Collaborate with cross-functional teams to identify areas for improvement and provide excellent customer service to our users.

Role Overview Squarepoint Capital is seeking a Lead Trading Infrastructure Support Specialist to guide its global Trading Infrastructure Support (TIS) team. This leadership role focuses on keeping essential infrastructure, systems, and application services highly available across APAC, EMEA, and AMER regions. The position can be based in Montreal, London, New York, or Singapore. What You Will Do Manage a 24x5 global support schedule, including participation in a weekend on-call rotation. Set policies, processes, roadmaps, and best practices that align with service-level agreements and support business growth. Work with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained and equipped to remove obstacles and improve efficiency. Identify and resolve workflow and operational inefficiencies before they impact the business. Lead and coordinate technical projects and initiatives across the global support team. Take a hands-on approach to troubleshooting and lead recovery efforts during major outages to reduce business disruption.

Join our dynamic team at info-ways as a Windows Desktop Operations Specialist. In this pivotal role, you will be responsible for ensuring the seamless operation of Windows desktop environments across our organization. Your expertise will contribute to enhancing user experience and productivity.

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.