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IT Support Specialist

FeverMexico City
On-site Full-time

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Experience Level

Entry Level

Qualifications

To excel in this role, you should possess a blend of technical skills and a problem-solving mindset. Experience with macOS systems is essential, and familiarity with tools like Kandji MDM and Slack will be advantageous. Strong communication skills to document processes and collaborate with team members are also critical.

About the job

About Fever

Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F. C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences.

Role Overview: IT Support Specialist (Mexico City)

This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code.

Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group.

What You Will Do

  • Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration.
  • Handle access management: onboarding, offboarding, SSO, and permissions.
  • Respond to IT requests via Slack and Jira, triaging and resolving issues.
  • Work closely with the SRE team on infrastructure awareness and escalations.
  • Create and maintain clear documentation for runbooks, procedures, and internal guides.
  • Provide occasional support for Windows and some Linux users, though most work centers on macOS.
  • Use automation platforms to streamline common requests and reduce repetitive work.

About Fever

Fever is the world’s leading tech platform for culture and live entertainment, dedicated to democratizing access to unforgettable experiences through innovative technology and data-driven strategies.

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