IT Support Specialist

Role Overview Monks is looking for a Support Analyst in Mexico City. This role focuses on providing technical support to clients, helping them resolve issues quickly and effectively. The Support Analyst works with teams across the company to troubleshoot and address customer questions, aiming to improve every client's experience with Monks products.

Apollo.io stands at the forefront of go-to-market solutions for revenue teams, earning the trust of over 500,000 companies and millions of users worldwide, from dynamic startups to some of the largest enterprises globally. Since its inception in 2015, Apollo.io has rapidly ascended in the SaaS industry, successfully raising around $250 million and achieving a valuation of $1.6 billion. The platform grants sales and marketing teams seamless access to verified contact data for over 210 million B2B contacts and 35 million companies across the globe, complemented by tools designed to engage and convert these contacts within a unified interface. By enabling revenue professionals to discover precise contact information and automating outreach endeavors, Apollo.io transforms prospects into loyal customers. The company secured a Series D funding round in 2023 and is supported by elite investors such as Sequoia Capital and Bain Capital Ventures, with prominent figures like JD Sherman, former President and COO of HubSpot, on its board.About the RoleWe are in search of a proactive and solutions-driven IT Support Analyst to enrich our team in Mexico City. As the primary point of contact for technical support, you will engage with team members via Slack, email, and Jira, resolving hardware, software, and access issues to maintain productivity and connectivity. Your responsibilities will include managing device onboarding and offboarding, overseeing user access through Okta, and streamlining ticket workflows while ensuring thorough documentation and continuous process improvement. Additionally, you will play a crucial role in supporting daily office operations by collaborating with People Ops and external vendors to guarantee an efficient and pleasant workplace environment.Daily Adventures & ResponsibilitiesDeliver onsite assistance for hardware, software, and connectivity challengesOversee device onboarding and offboarding utilizing MDM tools (e.g., Kandji) and Apple Business ManagerAdminister Okta for user lifecycle management and group configurationsSupport and troubleshoot core SaaS applications including Google Workspace, Slack, Zoom, Notion, and Jira ITSM

Join our dynamic team at QIMA as an Administrative Support Analyst. In this role, you will provide essential administrative assistance to ensure smooth and efficient operations. You will be responsible for managing schedules, coordinating meetings, and handling correspondence. Your organizational skills will be key in maintaining office efficiency and supporting various administrative tasks.

Join QIMA as an Administrative Support Analyst in our vibrant Mexico City office. As a key player in our Inspection department, you will provide essential administrative support that ensures our operations run smoothly. Your attention to detail and organizational skills will help us maintain high standards and achieve our business objectives.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

Role Overview icorp is looking for a Monitoring Analyst in Mexico City. This role plays a key part in keeping critical IT services running smoothly by serving as the first responder to alerts from monitoring tools. The Monitoring Analyst ensures incidents are quickly identified, documented, and escalated to the right technical teams. Main Responsibilities Continuous Monitoring: Watch dashboards in real time to spot alerts as they happen. Validation: Classify alerts by severity and impact, and check for duplicates. Documentation: Create tickets with clear, accurate technical details. Escalation: Communicate with internal L2/L3 teams and external vendors to escalate incidents. Follow-up: Track incident status until formal closure. Technical Requirements Education: Degree in Systems Engineering or a related field (graduated or certified preferred). Experience: At least 1 year in a support or monitoring role. Networks and Infrastructure: Good grasp of network basics (IP, DNS, connectivity) and IT components (servers, services). Monitoring Tools: Comfortable interpreting dashboards, alerts, and criticality levels (Manage Engine experience preferred). Ticket Management (ITSM): Familiar with Incident and Event Management under the ITIL framework. Technical Analysis: Able to read logs and spot basic errors. Desired Skills Attention to detail and urgency in response. Consistent adherence to established processes and runbooks. Comfort working under pressure when multiple alerts occur. Logical thinking to recognize event patterns. Work Details Location: Mexico City (Airport Zone), 100% on-site. Schedule: 24/7 rotation: 4 days on (12-hour shifts), then 4 days off. Language: Spanish required.

Concord Servicing delivers loan servicing solutions for a range of clients, focusing on compliance and flexibility. The company supports loan originators and capital providers with technology-driven portfolio management across multiple asset classes. Role overview The IT Help Desk Analyst in Mexico City provides technical support for users, handling issues with hardware, software, and network systems. This position works directly with end users to resolve problems and maintain smooth daily operations. What you will do Troubleshoot and resolve problems involving workstations, printers, network connections, and software applications. Install, configure, and upgrade both software and hardware as needed. Manage user accounts on the network, including setting up Windows logins, creating email accounts, and granting access to applications while maintaining data security. Identify user training needs and recommend appropriate training opportunities based on support interactions. Take on additional tasks or projects as assigned and stay productive in changing environments.

Role Overview QIMA is hiring a Customer Service Analyst in Mexico City. This position focuses on supporting customers throughout their journey, aiming to strengthen satisfaction and loyalty at every step. What You Will Do Respond to customer inquiries and requests Deliver timely and accurate solutions to resolve issues Work to ensure each customer has a smooth, positive experience Impact This role directly supports QIMA's commitment to high-quality service and helps build lasting relationships with customers.

Role Overview Nubank is looking for a Customer Service Analyst in Mexico City. This role focuses on supporting customers and improving how the company delivers service. Expect to review customer interactions, spot patterns, and suggest ways to enhance support strategies. What You Will Do Analyze customer service interactions and feedback Identify trends in customer needs and issues Work with the team to recommend improvements to service processes About Nubank Nubank is a growing fintech company that prioritizes innovation and customer satisfaction.

ALTEN México es una destacada subsidiaria del Grupo ALTEN, un líder global en ingeniería y tecnologías de la información con más de 30 años de experiencia. Operamos en 30 países alrededor del mundo, con un equipo de más de 46,000 empleados, de los cuales el 88% son ingenieros altamente capacitados.Estamos en búsqueda de un Data Analytics Support Specialist para unirse a nuestro equipo. Las responsabilidades incluyen:Gestión y análisis de bases de datos comerciales, operativas y administrativas.Creación y mantenimiento de reportes, controles y tableros de seguimiento.Soporte a procesos administrativos, facturación, auditorías y conciliaciones.Monitoreo de operaciones relacionadas con flotas y esquemas especiales, garantizando la consistencia de la información.Asistencia en la estandarización de procesos y mejora continua basada en datos.

Platacard is seeking a dynamic and proactive Accounting Analyst to enhance our financial and regulatory accounting processes within the banking sector. If you have a passion for understanding the operations of a regulated financial institution, engaging in essential accounting cycles, and ensuring precise and compliant reporting, we invite you to apply for this exciting opportunity.Key Responsibilities:Maintain accurate and updated general accounting records.Support compliance with the Circular Única de Bancos (CUB) and other regulatory mandates.Assist in the monthly, quarterly, and annual closing processes, ensuring accuracy and timeliness.Gain insight into accounting processes related to provisions, taxes, reserves, loan portfolios, and treasury operations.Oversee account reconciliations, integrations, and prepare information for audits.Work collaboratively with Treasury, Risk, Compliance, and Audit teams to ensure data accuracy.Engage in initiatives aimed at process improvement, including automation and internal controls.

COMPROPAGO S.A. DE C.V. operates as an electronic payment institution within the Spin business unit at FEMSA. Spin focuses on expanding access to financial and digital services through products like the Digital Wallet, Spin by OXXO, and Spin Premia. The team also supports businesses with solutions such as NetPay and OXXO PAY, aiming to make daily financial management more efficient and rewarding for individuals and communities. Role overview The Conciliations Analyst plays a key role in ensuring accurate reconciliations, integrations, and operational-accounting monitoring. This position centers on analyzing and documenting transactions, resolving exceptions with both internal teams and suppliers, certifying accounting balances, and preparing reports related to reconciliation activities. Main responsibilities Reconcile operational and accounting data, identify discrepancies, and follow up to resolve exceptions quickly. Detect operational-accounting exceptions or inconsistencies across processes and ensure prompt correction to minimize institutional risk. Respond to information requests from internal and external clients. Participate in new operational process projects, contributing to the design of reconciliation procedures. Support departmental activities to achieve objectives and improvement plans. Propose initiatives to reduce operational times and improve process quality. Prepare monthly status certificates for each operational process. Create reports as needed for reconciliation activities.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

As a Senior Business Analyst at Sunnydata, you will play a pivotal role in driving strategic initiatives and providing critical insights to propel our business forward. Your analytical skills will be put to the test as you work with cross-functional teams to identify opportunities for improvement and develop data-driven solutions that enhance operational efficiency.

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.

Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.

About Us SharkNinja is a global leader in product design and technology, renowned for its diverse portfolio of 5-star rated lifestyle solutions that enhance the lives of consumers worldwide. With two trusted brands, Shark and Ninja, the company has consistently demonstrated its ability to introduce disruptive innovations to the market, resulting in significant growth and expansion across multiple product categories. Headquartered in Needham, Massachusetts, and employing over 4,100 associates, SharkNinja’s products are available through key retailers, both online and offline, as well as through distributors globally.  As a key member of the Commercial Strategy organization, the LATAM Market Analyst plays a critical role in delivering analytics and strategic support for the Latin American region. This position involves providing proactive business insights and assisting in the development of compelling sell-in narratives. The Market Analyst will be responsible for ensuring SharkNinja meets account benchmarks and will act as a subject matter expert on performance metrics, market trends, and competitive analysis within the assigned regions. This role is ideal for a motivated, independent, and confident analyst who thrives in a fast-paced, data-driven environment.

Join our dynamic team at Informagroup Plc as a Junior Purchasing Analyst! In this role, you will play a vital part in supporting our procurement operations by assisting in the sourcing and purchasing of goods and services. This position is perfect for individuals who are detail-oriented and eager to learn about the procurement process within a thriving organization.

jobsforhumanity is seeking a Business Systems Analyst based in Mexico City. This role centers on bridging business needs with technology, ensuring that solutions align with organizational goals. What you will do Review and document current business processes Spot areas where workflows or systems could work better Work closely with stakeholders to understand their requirements and outline practical solutions Help put changes in place that make operations more efficient Role focus The Business Systems Analyst examines how the company operates, looks for ways to improve, and helps guide changes that support both people and technology. Collaboration with different teams is a key part of this position.